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    Sean Hertel Principal & Managing Director

    Co-Founder of Charlotte Insurance

    Sean Hertel is a co-founder and Principal of Charlotte Insurance. Sean received a BSBA in Business/Marketing from East Carolina University. He brings over 28years of experience providing risk management solutions to companies and tailor-made property & casualty solutions for private clients.

    Sean approaches each business and new client with a deep technical expertise, counseling on coverage and exposure. Sean has developed an expertise in a number of areas including; General Liability Insurance, Workers’ Compensation Insurance, Commercial Auto Insurance, Professional Liability Insurance, Directors & Officers Insurance, Business Income Insurance, Cyber Risk / Cyber Liability Insurance, Alternative Risk Finance Programs (Captive Agency), Automotive Dealership Insurance Solutions, and the design of Personal Home Insurance, Auto Insurance, and Umbrella insurance programs.

    Along with building customer relationships, Sean oversees marketing decisions, employee production, and employee growth.


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    Jean Walburn

    Commercial Account Manager

    Jean began her insurance career over 15 years ago in Northern New Jersey. She recently relocated to North Carolina to be near family and join Charlotte Insurance. She graduated from Susquehanna University with a degree in Business Administration/Marketing. Jean has 3 grown sons; one with his wife here in Waxhaw, her youngest and his wife at Shaw Air Force Base in SC, and her oldest in Chicago with her grandson. She loves spending time with family & friends, being outdoors, and enjoying the beach.

    Email Phone: (704) 945-2306

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    Vladimir Gonzalez, CLCS Bilingual in Spanish

    Operations Manager

    Vlad is a retired teacher, originally from New York. He has lived in Charlotte since 1996 and has been with our company since October 2002. Vlad is proficient with many facets of the overall general operations of the business from coverage matters, to procedural matters, as well as technology issues. Vlad enjoys mountain biking and hiking.

    Email Phone: 704-887-5502

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    Christy Jordan

    Accounting Manager

    Christy Jordan is a graduate of the University of South Carolina and lives in Fort Mill, SC at Lake Wylie. She is originally from Spartanburg SC. Christy is married with 2 children. She has been with the company since 1998. She was promoted to head of accounting and records in January 2005.

    Email Phone: 704-945-2315

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    Hector Bonilla Bilingual in Spanish

    Personal Lines Specialist
    Auto, Home, Motorcycle, Boat, RV

    Hector was born in Smithtown, Long Island, NY. His parents are from Puerto Rico, which raised him with their Spanish Language. Hector likes sports as well as being with his family and participating in family events like movie night and game night. Hector excels at customer service with the highest level of customer satisfaction achievable.

    Email Phone: 704-945-2305

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    Mariela Cruz Bilingual in Spanish

    Customer Service & Compliance

    Mariela is a Puerto Rico native, but was raised in Massachusetts and moved to the Carolinas in 2003. Before coming to Charlotte she worked with a life and disability insurance company where she realized she enjoyed working in the insurance business. She joined Charlotte Insurance’s team on March 2005. Mariela has been married since 2004 and loves spending time with her husband, family, and friends. She enjoys meeting people of diverse backgrounds and nationalities. And although she is a Carolina resident, her heart remains with the Patriots!

    Email Phone: 704-945-2313