Very personable

Steve W., customer since 2020

Coverage vs pricing. Good follow up navigating through the process.

Customer since 2019

timely, friendly, helpful, gracious and knowledgeable…Janey F

Margaret F., customer since 2019

Easy never had a problem with filing claims etc . Been with you guys for a long time.

Alma S., customer since 2005

Charlotte Ins. makes thoughtful recommendations that help serve my needs and they are also very efficient and considerate of my time.

Customer since 2012

You all the time to support customers and you always friendly and understanding!!!

Gerardo E., customer since 2019

You rarely contact your insurance agency until you need something, but you hope you never need it. Lately I’ve needed Charlotte Insurance and specifically Mike McGee to help with some roof damage. Very very responsive and most helpful in getting our claim paid. Just what I want!

Daniel C., customer since 2019

Michael gave me all the options of the product i was looking for, offered to help me to decide, even gave me payment options.
I appreciate his professional help.

Customer since 2019

You have been available for me when I need you .To Insure my business is runing like a well oil machine

David L., customer since 2014

Ken is great and prompt. His customer service are extraordinary in that he goes the extra mile. Thank you Ken! Jimmy, The Grout Medic

James W., customer since 2020

Hello, Kirk you showed empathy and professionalism when attacking my issue, you never sugared coded my options in regards to the insurance coverage that best suited my business needs, you became not only an Insurance agent but you got involve in educating me about my insurance issue. Thank you so much for all your help. You will be getting my business from now on, No Exceptions. Thank you..

Saludo, Kirk, mostraste empatía y profesionalismo cuando atacaste mi problema, nunca sogaste codificar mis opciones con respecto a la cobertura de seguro que mejor se adaptaba a las necesidades de mi negocio, te convertiste no solo en un agente de seguros sino que también te involucraste en educarme sobre el Problema de los seguros. Muchas gracias por toda tu ayuda. Recibirá mi negocio de ahora en adelante, sin excepciones. Muchas Gracias.

Express Bus Inc.

Frank P., customer since 2020

About 15 or more years ago, we have been using your service and even today, there hasn’t been any problems. I like the attention you give us.

Jesus C., customer since 2019

Mike’s great!

Mark Z., customer since 2013

Been good for years

David K., customer since 2013

I look to Charlotte Insurance for all my insurance needs. They care about their customers and are always there when you need them.

Rebecca C., customer since 2014

I would recommend Charlotte Insurance because out of other insurance agency that I’ve called to get the correct policies for my business, they were the only one that were able to help me with all the specifics needed. My insurance rep. Kirk Delatorre was always on top of things and was able to explain clearly all my questions, even he was on vacation and took time to make sure all my policies were handled the right way. I totally recommended.

Customer since 2020

Price was very competitive. Compared to other carriers the price was much lower for the same coverage (even had a competitor tell me to go with this policy because he couldn’t match it). Very friendly and responsive. Got everything done quickly and on with no headache.

Tiffany S., customer since 2020

Great customer service and always prompt response whenever I needed assistance

Rose G., customer since 2020

Customer service is always quick to respond and provides good quality research when I request information.

Customer since 2014

My agent Hector is patient and kind, always willing to assist and help me get pointed in the right direction. I appreciate his professionalism & courtesy!

Chiquita S., customer since 2019

Helped me at a most trying time

Customer since 2019

Mike has been very helpful not only in insuring we have correct coverage but at a competitive rate.
Also has handled claims very efficiently

Eugene M., customer since 2013

Timely response and offered services that we needed.

Customer since 2019

Great customer service and the exact policy that I needed

Sherri B., customer since 2019

Always professional and helpful in phone and made recent change in auto insurance very easy.

Debra W., customer since 2010

One word is you guys really care .

Damon M., customer since 2019

Our agent Mike McGee is always professional, and gets things done in a timely manor.

Lawrence B., customer since 2012

Courteous and friendly staff that was there in my time of need.

Customer since 2013

Very quick to respond and answer any question asked! Great company to work with and will continue to use in the future.

Customer since 2014

When our homeowners insurance wanted to drop us unless we replaced our roof due to age even though we had it inspected and was deemed no reason to replace, you guys found us another insurance company and our premium was lower too!

Chadwick F., customer since 2012

Always at our service

Peter A., customer since 2014

Got me the insurance I needed at a good price

William J., customer since 2014

The customer service is stellar. The continued and consistent unparalleled professionalism and reasonable coverage has been not only acceptable, but has been meeting my company’s needs for a number of years. The staff is in need of being complimented for a continual job well done!

Customer since 2013

Mike is very prompt and knowledgeable with any questions or concerns I have.
I have given your name out to friends and family.

Customer since 2018

Easy to do business with. Gets me affordable insurance without a lot of hassle.

David W., customer since 2016

Cut my homeowners ins in half.

Customer since 2019

Answered all my questions got my Company the right quote and insurance.

Shaun W., customer since 2019

You made switching insurance companies very easy and saved us a large amount of money.

Customer since 2019

You guys are the best at providing assistance in time of need

Sherrie S., customer since 2012

Mike is the best….even changed a policy while he was away in Nassau….now that’s service!!

Lekisha S., customer since 2014

Easy to communicate with and very willing to help with any issues that have come up. I’ve had a very positive experience.

Customer since 2017

You guys are doing great job helping find customers cheaper insurance and good customer service.

Mayank A., customer since 2014

Mike is a great agent, very prompt, and professional.

Customer since 2014

You saved me a lot of money on my home owners and auto insurance policies.

Clarence L., customer since 2017

Always ready to meet your needs.

Customer since 2019

Timely response and made the process of getting a policy for our townhouse easy

Customer since 2018

Good agents that knew what they were talking about! Helped you from start to finish. Karla Combs did it all!!!

Tammye T., customer since 2019

Charlotte Insurance is a hassle-free company who is very responsive to all your issues and not to mention their affordable rates for I have compared them to others

Paul C., customer since 2016

Very professional, provides wonderful service and savings with the new plans.

Customer since 2018

The availability , and personal, one on one interaction. It’s as if I have my family working with me.

Customer since 2018

Very attentive to my needs. Always curteous!

Anthony D., customer since 2018

quality communication

Customer since 2018

Customer care. Every time I need something Hardin has taken care of immediately

Dan S., customer since 2018

Always helpful in any situation, quick response and solutions.

Customer since 2013

Very pleased with Marcos and situation in general.

Shep W., customer since 2014

Ken Baswell has been my long time insurance professional. I trust him to do what he says, and he always keeps me updated on new/better insurance opportunities with each passing renewal year. Aside from that, he is just a genuinely nice person.

Lawrence B., customer since 2013

Bery helpful and always willing to assist us
Thank you!!

Christian J., customer since 2014

Work hard to provide us the best value for our insurance needs.

Customer since 2016

Mike was helpful in getting us insurance for our new car. I gave him some incorrect information and yet he rectified the problem in a timely manner. I will call him for more of our insurance needs.

Ellen O., customer since 2018

This company has been a great help in my time of need.

Customer since 2017

McGee response promptly and everything completed in online manner.

Customer since 2017

You stay right on top of things always available always return calls. Exceptional service

Michael V., customer since 2018

Hardin Hawes is always very timely responsive to any of my needs, be it a claim, certificates, additional insurance or just a questions.

Mark, customer since 2016

It is extremely important that my calls and requests are responded to ASAP which always happens with Michael McGee

Customer since 2017

It’s been a easy and good experience working with Charlotte Insurance.

Customer since 2016

Proactive help from my agent.

Customer since 2015

My agent is always very responsive.

Customer since 2017

Mike is always there – quick to response and always looking out for our best interest. We really appreciate working with him. He also goes above and beyond – which we most appreciate. We relocated to North Carolina from London, and he has helped us get everything sorted for our car insurance and home insurance. We are grateful to have had his help as he makes our live easier!

Michele J., customer since 2018

You’ve taken care of me and handled all my business needs.

Matthew C., customer since 2017

Even though i dont talk to Marcos but once or twice a year, it amazes me how he performs as if we talked yesterday. They are very knowlegable about all their products, friendly, caring.

Clarke C., customer since 2015

Quick response after applying for insurance

Customer since 2017

everything

Customer since 2016

Great service, competitive prices. Thank you!

Claire J., customer since 2017

You made everything so easy and convenient.

Linda M., customer since 2017

Great customer service. Easy to reach by phone.

Debra H., customer since 2016

Have always been helpful & knowledgeable. Great to work with.

Customer since 2015

Prompt services

Joe W., customer since 2019

Michael has been extremely helpful and I have enjoyed working with him as my insurance broker. When I was forced to find an insurance broker agency because AllState, LIberty Mutual and Nationwide would not give me home insurance coverage, (3 repairs on my house within a 5 year period) and after all the years of paying into the insurance companies with no claims, as soon as I start making claims, they dump me.
Can I recoup my money for what I paid into and never used? Nope, but dropping me when I make claims sort of defeats the WHOLE purpose of insurance right? Michael helped me get homeowner’s insurance at a great rate. Now that I could use other insurance companies, I have chosen to stay with Michael. I have also switched my car insurance to Michael. He deserves my business.

Customer since 2016

Response time, knowledge

Customer since 2017

I like charlotte insurance because when I need services, I always talk to a live person not a machine or if I leave a message they always call me back and they get the job done.

Pierre M., customer since 2019

Always prompt service

John H., customer since 2015

VERY HELPFUL WITH INFORMATION REGARDING OUR AUTO INSURANCE AND THE PROPER PROCESS FOR FILING A CLAIM….ALSO VERY RESPONSIVE TO OUR E-MAIL QUESTIONS REGARDING OUR POLICIES.

Customer since 2016

I’m very happy with Charlotte Insurance, they are very knowledgeable, friendly, courteous and professional. I would recommend them to anyone.

Renee G., customer since 2017

Great service…. answering questions and following up on incidents when and if they arise!

Dennis S., customer since 2016

Everything

Iris J., customer since 2014

When questioned you guys respond quickly. When leaving a message you guys always call back.
Great service
Jerry Garcia

Jerry G., customer since 2018

Thanks to Michael for working closely with our family on our insurance options and help to select a solution.

Customer since 2018

Rapid responses to emails

Customer since 2016

Great communication and always available

Alexander P., customer since 2016

Exceptional customer service!!

Duane E., customer since 2015

Michael McGee takes good care to go the extra mile to ensure that my insurance needs are properly considered, looking ahead for any potential issues to be addressed. I really appreciate his level of support.

Bryan S., customer since 2017

Quotes and policies the same day

Renzo A., customer since 2016

Good communication and great service

Customer since 2019

You’re quick and easy to work with. Thanks!

Rick G., customer since 2015

We feel like we are in good hands you have earned our trust we are always being heard we appreciate your business

Youssef M., customer since 2014

The agent is so helpful and friendly

Customer since 2017

Great Service and always have my insurance needs covered and also returns my commercial auto insurance certificates back to me in a quick time so I can get more jobs would recommend to anyone.

Customer since 2015

Michael McGee has been great. He is professional, helpful and does what he says. I’ve given him a few challenges in the past and he has remained the same, still with us.

Gigi T., customer since 2017

Michael McGee is excellent at responding to my calls and was very helpful with my inquiries.

Christine T., customer since 2017

Michael McGee is fantastic! He always helps anytime I need it, in a very timely and professional manner.

Customer since 2015

I was very pleased with my quote and it was better then others quotes I have gotten.
I also got a quote for my mother on insurance for her home, she was pleased so now she is insured with your firm as well.

Rayvon M., customer since 2017

Good service, great prices

Jacqueline R., customer since 2014

Mike makes this process seamless. I have been with him for 4 years and it’s been a pleasure. Keep it up.

Customer since 2015

VERY DILIGENT AND RESPONSIVE TO MY NEEDS, ALSO VERY AWARE OF MY FINANCIAL NEEDS

Ralph M., customer since 2016

Fast response to any question I have, helped me get the best policy that suited me.

Customer since 2017

Mike is great! Excellent service, very prompt response time and found us the best rate available!

Customer since 2016

Always staying in touch with us! Letting us know if there’s a better insurance option for us. Etc…

Dustin K., customer since 2015

Process was very simple!

Justin C., customer since 2010

Incredibly responsive. Tailor the insurance you provide to our needs. Provides great advice

Customer since 2017

I always come to you to find the cheap insurance in the market. Michael is the go to person for that. He is helpful and very responsive

Customer since 2017

Motorcycle insurance is very reasonably priced and easy to maintain/change.

Customer since 2010

Great agents that are knowledgeable, responsive and professional.

Customer since 2016

I have received fast and excellent responses from Charlotte Insurance for all my needs. I have home, auto and business insurance with Charlotte Insurance. I would recommend this group to anyone that is in need of insurance.

Carmen F., customer since 2010

Stood by me regarding the accident this last yr. My daughter took my car and caused an accident. Thank God we both knew the consequences of this action and were able to finesse this to a good outcome 4 all. Thank God the other driver wasn’t seriously hurt or that could’ve ended up disastrous for everyone

Customer since 2015

Easy to sign up for, prices are on par, and communication was great.

Customer since 2019

Yes I love your company you always do the best to make things better and I love how committed you all are to ya customers to give them the best and work hard to keep us insure in every way without delay I rate you all top ten I never have a problem thank you Mc Gee

Phyllis C., customer since 2014

Akways there when needed. Attempt to get me the best policy price. TKS

Beverly T., customer since 2016

Prompt service. When I had some questions on my policy earlier this year I received my answers quickly.

Anthony D., customer since 2018

Great insurance company

Charles J., customer since 2019

I love that you have the heart of an educator. I’m not an insurance specialist and it seems very complicated, so I sincerely appreciate it when you tell me about something I should consider.

Customer since 2016

Receive great service from this company. Would highly recommend.

Scott C., customer since 2012

Robin is great and very knowledgeable.

Customer since 2016

For a so called “high risk ” insurance company, their rates have proven to be less than the other companies and with similar coverage.

Customer since 2016

Prompt and courteous service.

Nick H., customer since 2019

Charlotte Insurance has done a great job of searching out the best value for our auto, home and umbrella policies every year. Having an expert check out the marketplace regularly is the best way to prevent premiums from creeping up year after year.

Customer since 2016

Charlotte Insurance always has multiple insurance companies to quote so you are not locked in to one specific insurance company. Charlotte Insurance can always find companies with competitive rates.

Customer since 2008

All my insurance policy’s have been handled by agent Mike McGee and he has been great ! Very satisfied with Charlotte Ins ! Thank You

Fred P., customer since 2013

Hector always provides attention, relevant and accurate information along with superb customer service.

Tanya W., customer since 2012

Standing by and providing confidence and excellent guidance in addition to being my voice as needed during my treacherous claims process. Thank you so much.

Manish S., customer since 2013

Very fast service and excellent communication

Price was best too

Mark D., customer since 2019

Customer service is great,

Holly V., customer since 2009

I have been getting my auto insurance from you guys for the past 6 years and I can honestly say that Hector has made sure that I get the best rate possible and I truly appreciate that!

Edward S., customer since 2014

I have been with Charlotte Insurance close to 20 years. They respect me and my needs and I appreciate all that they have done for me.

Hivonna W., customer since 2009

Always looking to help find the best rate on insurance policies,
Thanks Hector Bonilla

Carlos S., customer since 2013

Good service

Ruth C., customer since 2014

Mike is always responsive and gets back quickly with any questions or concerns

Customer since 2013

MIke found a better policy for a significant savings on our home insurance!

Stephen G., customer since 2013

Very responsive, good follow up.

Customer since 2019

Always a positive and helpful experience. Thank you.

Michael C., customer since 2014

Way better service & prices than State Farm

Jan K., customer since 2019

Helpful and kind

Beth S., customer since 2019

You listened carefully to my needs and matched me with an insurance plan that met my requirements, as well as my budget. Your customer service skills scored a 10. Thanks Michael!

Brad B., customer since 2019

Hector is always attentive and handles whatever I need

Customer since 2017

Charlotte Insurance is great and has help us every step of the way!

Frank M., customer since 2015

Always there to help answer any questions I have about current policies and questions about finding better/ cheaper policies.

Customer since 2005

Charlotte Insurance was the only group able to find a fit for my insurance needs.

Customer since 2017

Charlotte Insurance assisted me in getting back on track giving me a second chance in insurance of a vehicle and allowing me the freedom to be able to drive again, which let me get back into the workforce.

Customer since 2018

Ken has been great to me and my staff!!

Customer since 2015

You listened.

Customer since 2019

Very friendly and helpful.

Customer since 2019

Love the customer service & quick response time.

Customer since 2012

I have already given your name to two friends from South Carolina, you did me right !!

Lynne M., customer since 2019

First off you made sure we had the proper coverage for our home. Secondly went we had to file a claim for the tree that fell on our roof. Your company made sure our every need was met and our hame repaired.

Thanks,
James and Carol

Customer since 2014

Every steps of getting an insurance thru your company were easy and simple. It was like driving a vehicle in an autobahn highway from consultation to obtaining a policy. Thanks for your hard work.

Customer since 2019

Michael is very efficient and always responds immediately. Quotes, service and billing were all done right and they were most competitive.

Cassandra S., customer since 2018

Michael is great and his response is very instant and immediate. I like the sense of urgency and help me to feel that our concern is important.

Thank you Michael for your prompt follow up.

Iris H., customer since 2018

I love that I can always rely on Hector to get me the best price/ deal and I know I’m in good hands when I am in need of help.

Customer since 2019

Hardin provided quick, thorough, responses during this process. He was able to get our unique event insured, in our budget. This is our second time working with him and we will back next year!

Customer since 2018

Good service.

Timothy C., customer since 2013

competitive quote.

Customer since 2019

Very professional, expert, and knowledgeable information. Treats clients like family and friends. Very good response time to emails and phone calls. Great to work with!

Customer since 2013

Always there to help

Fannie W., customer since 2012

First thing you listened to us and did what we asked, you did not push anything on us that we did not ask for, you found us great prices as we asked for and you followed up with us and made it easy to make a decision.

Timothy M., customer since 2017

Always consistent quality customer service from Charlotte Insurance!

Customer since 2013

I appreciate the improvement in response time to questions and COI requests.

Customer since 2014

The agent [Jamey] I was connected with was A+ He made it very easy to work with and fear.
Thank you

Omar L., customer since 2019

I have found Mike to be smart. Knowledgable and well informed. It’s good to be able to trust him, and CLT Insurance, to relax knowing I am well taken care of.

Customer since 2013

Very prompt response and follow up. Always great customer service!

Customer since 2012

They were there when I needed them. Had policy ready when I arrived. Then were able to change my policy as quick as I needed to. Thanks Mike.

Customer since 2019

Hi touch customer service that is not found with the big conglomerates.

Mark L., customer since 2015

The service is always great & very understanding

Customer since 2006

The service I receive from Micheal and Barbara are second to none 1st quality customer service.

Customer since 2008

Mike helped us with what we needed. thank you so much.

Customer since 2019

Michael McGee is just a pleasure to deal with. He is very knowledgeable and takes the time to ensure all your questions are answered and that you get the coverage you need with an accurate price quote.

Customer since 2019

Rates and timely response.

Adam V., customer since 2012

The girl who explained things to me over the phone was nice as could be.

Customer since 2012

Quick response with a competitive quote.

Customer since 2016

I felt like Jamey Flippin went out of his way to help me..I already recommended him once and will again if I know of anyone that had insurance needs

Samuel B., customer since 2019

As always, Mike did an excellent job helping with insurance for our new home!

Daniel D., customer since 2014

Hardin Hawes and Charlotte Insurance have provided good service at a good price. Even better, they’ve been very easy to do business with!

David W., customer since 2016

Marty, Sean, Mike and the whole crew are awesome!

Mark Z., customer since 2013

Took care of everything so we didn’t have to worry about it .

Barbara R., customer since 2019

Mike is personable, professional, efficient, dependable quick followup.

Went the extra mile by showing a spreadsheet of several competitive insurance options that fit my needs..

Customer since 2019

Mike always makes himself available for me when I need him. He’s prompt, courteous, gets me exactly the information I need, and follows up. Everything I could ask for in an agent?

Mark R., customer since 2011

Charlotte Insurance is fast, friendly, and efficient. Thanks for helping me with my automotive needs

Jacqueline T., customer since 2018

I’ve had Charlotte Insurance for nearly 13 years… service is always professional and friendly. I’ve always been satisfied with response time on any concerns or changes that I need made on my account.

Customer since 2014

Always prompt reply’s and competitive pricing. Thanks to Mike he is the best!

Customer since 2014

Charlotte Insurance has the best rates for the most coverage for our insurance needs. Their customer service is also excellent.

Joanna A., customer since 2019

This company has always been very helpful to me. Over the past several years, I’ve saved thousands off my house and car insurance. Will continue recommending them to friends and associates.

Michael A., customer since 2014

Thank you for making affordable insurance!

Aaron S., customer since 2019

Hardin and his team at Charlotte insurance are top notch! Highly recommend others especially friends and family. I was Searching for commercial insurance for a dozen items and found them to be the most helpful as well competitive pricing. They made the process easy and most importantly saved me thousands per year! Thanks again

Peter V., customer since 2019

Mike was very helpful, patient, and responsive. I feel like we got a great price as well.

Customer since 2019

Michael was super quick in response of setting up my insurance needs

Shana P., customer since 2019

Prompt and Professional customer service.

Customer since 2010

awesome insurance very friendly staff

Jodi A., customer since 2017

Always a pleasure to deal with very helpful and always there when you need them.

Customer since 2013

Markos kept calling and following up! He knows his products too.

Customer since 2019

Great communication and excellent service!

Michael F., customer since 2014

I have continuously been pleased with the service I receive from Charlotte Insurance.
Jameson Wells

Jameson W., customer since 2009

friendly and courteous staff when I needed to speak to them.

Customer since 2014

Efficient!

Customer since 2012

It’s a great insurance I’ve been with them more than 10 years excellent.

Armando P., customer since 2010

Quick Response whenever you are needed

Peter A., customer since 2014

Michael was very pleasant and explained everything that I needed it to know about my policy very clear so I could understand easily.

Nora D., customer since 2019

Michael is always a pleasure to talk too. He is very helpful and fast with making changes needed. I’ll always recommend him to friends and family.

Customer since 2018

our agent is crazy fast with answering/responding to any needs!!

Michael Q., customer since 2019

Charlotte Insurance are very professional I called to get a quote For my house and They done within minutes.

Customer since 2017

Charlotte Insurance sought out and bound the insurance I needed. No more and no less. They aggressively sought my business and secured it with price and performance.

Kevin M., customer since 2019

Very good customer service.

Heather J., customer since 2019

Michael McGee is always prompt to respond to any inquiries with the answers to my concerns.

Customer since 2018

The salesperson/rep that I deal with does her best to same me money

Customer since 2013

Great experience

Lawrence T., customer since 2019

Great service! I have told 6 people about your company.

Customer since 2019

Michael McGee did a great job finding the best homeowner’s coverage for us at a very affordable price!!!

Rosemarie C., customer since 2019

You always have taken good care of my family when we had claims. And I love the helpful communication you send out

Sherrie S., customer since 2012

Mike is always spot on it when it comes to service….keep up the good work!!

Lekisha S., customer since 2014

Charlotte Insurance found me the best insurance prices for my business and always provides excellent customer service!!

Rebecca P., customer since 2018

Prompt and friendly service. You are the BEST!!!

Thomas B., customer since 2017

Always very responsive

Customer since 2016

Prompt with answers no complains here

Santos D., customer since 2009

Great rates and excellent customer service.

Alejandra C., customer since 2009

Your follow-up was excellent!

Customer since 2012

Great service especially Mr. McGee

Customer since 2016

Customer service was spectacular

Customer since 2016

The support received in finding the right plan was great!

Customer since 2019

Professional service and agents. Great rates, Friendly staff. I’m very satisfied!!

Douglas S., customer since 2019

not only did you serve me, you did it promptly and timely. i will let my clients know how efficient and promptly you are. again thanks for your service.

Nathaniel M., customer since 2019

Mike McGee is always there to handle quickly whatever my insurance needs are.
Ty Mike

Customer since 2012

Your timing was awesome! I really appreciate Ken working with me, as I have been told I’m difficult to deal with at times. But Ken was exceptionally dedicated in getting done what I needed. It was like he was working directly for our company. He looked out for us and that I will never forget! Thanks Ken, Great Job!

Dave F., customer since 2019

Robin Smith has help us to get the right insurance for our properties and explain why

David J., customer since 2012

Our agent helped us find a better insurance at a considerable lower rate and took care of all the groundwork very pleased in the timely manner it was took care of and very friendly and helpful agent

Customer since 2015

Good rate.

Customer since 2012

You were very prompt in supplying quotes and worked seamlessly with our loan officer to get our mortgage squared away.

Customer since 2019

Good service

Customer since 2019

You were considerate of our current needs and didn’t offer anything that we didn’t need.

Daisy M., customer since 2018

Kenny B, went over several options and found a great rate & coverage plan sufficing my needs! Thanks Kenny.
-Cat

Catundra K., customer since 2019

You listen to your customer when you try to find a best fit for them

Customer since 2018

Karla is very professional, knowledgeable, responsive and patient. She facilitated setting up an efficient payment plan.

Raymond F., customer since 2019

It’s as simple as, you answering my questions, and solving problems. I actually enjoy my visits to the office, and leave satisfied.
Thank you all.

Customer since 2018

Ken you’re a great communicator…if I’m in need of a certificate and it’s after hours, I can reach out to you on your personal phone. Mostly I don’t worry about anything…once I communicate to you what I’m in need of…within a matter of minutes you are taking care of the client and cc me . Thank you, Big Guy.

Patrick C., customer since 2019

It was your quick responses. Your knowledge. Affordability !

Tammye T., customer since 2019

Great communication and service – money saved! Have already referred to friends and family!

Customer since 2018

Mike McGee has taken very good care of us, been informative, helpful, and best of all always has our family and best interest at heart. I highly recommend his services.

Customer since 2018

Extremely responsive and attentive to my needs

Kevin C., customer since 2018

Any time I have a question or an issue it is quickly resolved without hesitation..

Shalanda J., customer since 2013

Hardin always answers the phone and quick to respond to emails. Gets what I need right away and makes everything easy

Dan S., customer since 2018

I’m dealing with Kirk and he’s very nice and caring and accommodating.

Riyad O., customer since 2018

Karla Combs was very helpful and patient with any questions or issues I had.

Customer since 2019

Great service

Kay C., customer since 2019

Quick review of Insurance plans this year to find additional savings in current coverage.

Robert C., customer since 2017

No improvement needed just maintain your excellent service we are very happy with your company

Paul C., customer since 2016

Michael was very prompt at answering our questions and providing a quote for us. He made the signing of our documents extremely easy.

Lisa L., customer since 2019

Great customer service and always willing to help make any and all request go smoothly.

Alvin M., customer since 2013

Answer everything i need to know also always you guy’s have such a great attitude.

Andre T., customer since 2013

Great service from initial response to our email request – to understanding our needs – to providing a quote that was very affordable.

Customer since 2019

Great insurance company! Always helpful and quick with customer assistance. Would highly recommended this company.

Kennedy K., customer since 2010

Responsive feedback makes for a happy customer! My agent Ken Baswell exemplifies the meaning of a true professional and continues to satisfy year after year.

Lawrence B., customer since 2013

I am happy with your firm and you as my contact.

Shep W., customer since 2014

Mike is the best. He always calls me back and gets me the answers I need right away. Always makes me feel very comfortable contacting him with all my questions/concerns.

Cathlene C., customer since 2016

Mike McGee has been extremely responsive to every request sent his way. And, he has shopped the market in many cases to get me the best program for our specific needs. I’m confident that I can call him on just about any insurance question, and if he doesn’t know the answer offhand, he’ll research it and get back to me with an answer at once. He’s been a pleasure to deal with!

James S., customer since 2017

Your three best agents, Mariela ,Victor and Hector at the South Boulevard branch. I really appreciate doing business with those three people. Thank you

Gregory M., customer since 2013

Agent was always available to answer any questions or concerns. The process from signing up to monthly payments have been easy and quick.

Jessica B., customer since 2017

You found me the right coverage, price and actual underwriting.

Customer since 2015

They have a personal touch here. Calls are always answered promptly and they really seem like they care to help you with whatever you need.

Customer since 2017

Hi,
It is always been easy to work with charlotte insurance they respond quickly and get your problem solved.

Great Company to Work with especially Markos, Thanks for the help and patience.

Thanks,
Nitish Roy
Director – Get My Rugs LLC

Vikar R., customer since 2017

Excellence

Customer since 2015

Great service, great people.

Customer since 2019

Loved the help I got. Great customer service and very friendly agents.

Lennie R., customer since 2019

Markos Keller and the staff at Charlotte Insurance work hard to provide us good value for our insurance needs.

Customer since 2016

Mike is kind professional. His response is always prompt.

Tadashi S., customer since 2017

You guys are right on top of things always return calls Michael McGee is always available to help me.

Michael V., customer since 2018

For me, responsiveness is paramount, followed by accuracy and being detailed.

Customer since 2017

Always easy to work with ..

Pam D., customer since 2015

The quote was extremely quick and sent to me via email with all of the specifics. I made the initial payment and was covered that day! It was a great experience-no hassles.

Customer since 2019

Provide great service and rates!!!

Customer since 2016

Professional. Courteous. Respond in timely manner.

Customer since 2016

I liked the fact that the whole process was pretty easy. I thought it would be much more complicated and that’s why I hadn’t called earlier. I also liked that most of the communication was via email. Most of the time, I’m not able to stay on the phone and talk. Being able to communicate via email was a plus.

Maritza P., customer since 2019

Michael McGee was helpful and responsive. We needed to act quickly when another company was unable to provide homeowners insurance and he was able to get the job done in time for our new home closing.

Customer since 2019

Prompt response to requests and messages.
Attention to detail for the best coverage for our needs.
Courteous and friendly attitude.
Comfort in knowing we’re in ‘good hands’!

James B., customer since 2019

Very attentive to our needs and got us a very good deal on car insurance after our previous provider dropped our coverage.

Customer since 2019

Respond to inquiries in a timely manner; thorough explanations when asked. Personable, no ‘press 1 for English, press 47 to … ” – always a person to ask a question; responds in a timely manner to email even if to update status while researching information. Professional, respectable.

Elizabeth H., customer since 2017

Very professional and prompt response. Outlined specifics about policy and made me feel appreciated.

Customer since 2019

Return Emails and messages very fast

Miroshaw N., customer since 2016

Quick response to questions. Pricing is very competitive and varied options to choose from.

Catherine J., customer since 2017

Excellent service.

Customer since 2018

Great customer service

Customer since 2017

Robin is awesome. It was so simple to set ourselves up with her, and she was proactive and very helpful. Thanks!

Sebastian G., customer since 2016

Mr. Keller and Ms. Miller are professional, courteous , and they ensured our insurance needs were fulfilled.

Customer since 2016

Providing affordable insurance for a specific needs

Matthew C., customer since 2017

Great customer service

Mary F., customer since 2017

Responsiveness. Robin sets the standard for service.

Customer since 2015

Rep was responsive to our business needs and was timely in providing us solutions. Never had any problems with service.

Tom M., customer since 2018

returned calls and got my policies written promptly at a good price

Customer since 2019

Markos and Kathy have been proficient and in so very helpful with any of my needs. A+ in every area

Clarke C., customer since 2015

Charlotte Insurance & Robin Smith are great to communicate with. We have had absolutely no problems with them at all.

Customer since 2015

As a walk in when I first arrived in NC I met Barbara Sylvester and she could not have been nicer to me. We seemed to hit it off immediately and I signed with her the next day. Barbara got me the best rate possible for my age and I have been extremely happy and satisfied with her and the company.

Jo Kelly, Huntersville

JoAnn K., customer since 2017

It was very easy to sign up. We have had no problems at all!

Customer since 2017

You are always there to help if we need anything thanks a lot

Sharon B., customer since 2017

Excellent rates and customer service!

Customer since 2016

Michael McGee was friendly and professional in his approach to my needs for condo insurance. He was quick and efficient in getting me signed up for insurance.

Customer since 2017

Courteous service . Very informative .

Selma B., customer since 2019

All communication has been pleasant and efficient!

Customer since 2018

Excellent service and prices

Kathleen M., customer since 2017

Your service is professional and responsive. I’ve been pleased with the products and pricing you’ve offered.

Customer since 2017

You have a great company. The agents are courteous, informative and on top getting whatever service you need.

Customer since 2017

Robin with Charlotte Insurance have always provided me with great customer service. She has been always patient and answered all my questions in detail. Will definetly recommend Robin and Charlotte insurance for anyone

Vimal V., customer since 2016

when I needed help with insurance, it was handled in a timely matter, and the customer service was Great!!!

Tracey M., customer since 2019

Barb Sylvester is always helpful .

Customer since 2016

Helpful & friendly service, efficient, clear and quick responses, competitive prices.

Michele D., customer since 2019

Never had any problems or placed a claim.

Customer since 2015

Karla personal service.

Anthony B., customer since 2018

I needed insurance for my condo and you were recommended by Paul Parker. I called you took care of getting me the insurance that I needed. You made it very easy.

Customer since 2019

Awesome customer service and timely responses!!

Melissa W., customer since 2018

You were able to get us insurance when State Farm dropped us after our son got a DWI. Thanks for taking care of us for the past 3 years!

Customer since 2016

We were dropped by every “big name” insurance provider as we didn’t realize that claiming 2 unrelated water damages in one year would do that. One “big name” insurance provider referred us to Robin at Charlotte Insurance thankfully, as you obviously need it when you have a mortgage. Robin eases my mind and found us the best possible plan at the time. 5 years later, I’ve stuck with Charlotte insurance as I was so impressed that she reached out when she realized we qualified for a lower premium. It’s so refreshing to have an agent that’s sincerely looking out for the clients best interest. A rarity these days. I’ll remain a loyal client.

Melissa S., customer since 2014

My agent Robin worked to insure that I received the proper insurance at the appropriate price

Customer since 2017

Speed in returning my initial call after my accident.

Customer since 2017

Great Company

James H., customer since 2016

I have not had any issues with Charlotte Insurance. When I purchased my home 3 years ago, I reached out to them to obtain homeowners insurance (which was very reasonable and quick). I also reached out to them last year to inquire about getting a life insurance policy for myself. They connected me to a super lovely agent named Susan. She was about to find an insurance policy to fit my needs within my spending plan. I would definitely recommend them to anyone!

Michelle C., customer since 2016

Charlotte Ins is a very professional group of people that have served us well over the years.

Customer since 2016

THE ATTENTION THAT ROBIN OFFERS AS WELL AS THE PRICING

Customer since 2016

This is the best insurance I ever had. Best service, fast response and convenient. Thanks.

Solomon H., customer since 2016

Best price

Dan T., customer since 2015

Karla and the staff at Charlotte Insurance are always extremely helpful, professional, knowledgeable and prompt in addressing my questions and needs. Thank you for all that you do.

Renee G., customer since 2017

No issues and everyone’s been great

Brian W., customer since 2017

Kirk is very knowledgeable about the many different kinds of insurance. If one has a question, which i have, he provides the answer(s) step by step. If one doesn’t understand an answer, he continues providing info until you understand. I enjoy working with Kirk.

Robert B., customer since 2017

Getting insurance was fast and simple to set up. I felt like I was in expert hands to get the best price for my company. Thank you!

Kim C., customer since 2019

Excellent Customer service

Mervin D., customer since 2016

Michael answers when I have called or responds back immediatley

Customer since 2016

Very professional and timely. Assisted with clarifications. No hassles.

Manuel P., customer since 2019

Charlotte Insurance has always been there for us when our organization had the need. Your professional staff was able to search and find us a great affordable rate. We use Charlotte Insurance for commercial and personal insurance. And have done so for the past few years.

Duane E., customer since 2015

Prompt, good service, reasonable prices.

Customer since 2013

Found insurance at a great price!

Customer since 2019

We are very pleased with your quick responses, very easy to reach and competitive prices. We are impresed with the great customer service! We have recommended others and will continue to do so. Thank you for a stress free Insurance process.

Lloyd R., customer since 2018

You guys are very quick and punctual in helping us with our questions. Very professional staff. Over all just a pleasure with dealing with you guys. Thanks Garcia

Jerry G., customer since 2018

Specialist are knowledgable and curious

Sanjay D., customer since 2016

You guys always answer the phone. Nice to speak with a real person.

Customer since 2016

I like that I can make weekly payments if I need to

Vincent D., customer since 2017

Response to my requests, regardless the question that I might have Robin did an excellent job of answering and addressing any concerns my have.

Vernon W., customer since 2016

Wow ! What a terrific person to work with. Karla is so kind and wonderful to work with ! So glad I have found my new agent!!

Jane M., customer since 2013

You answered all of my questions and immediately provided what I needed. When a storm was coming, I called to get info on coverage and again, I got everything I needed.

Bridgett W., customer since 2015

Timely easy to talk with and the best price for the coverage-apples to apples.

Sherry W., customer since 2014

I was shopping around for new insurance as I wasn’t happy with my current company. I called and was able to get a quick quote and it was very competitive. Customer service, specifically Karla Combs was great which is why I chose Charlotte Insurance. They also got great reviews. They were able to start my insurance right away. Very pleased!

Joy C., customer since 2019

Quick and easy

Customer since 2019

Before a hurricane hit the Myrtle beach area in 2017, we received an email, from Michael McGee, telling us that our policy was payed up, and that we had nothing to worry about. Being that we are almost 1000 miles away, it was re-assuring to know that we were covered

Customer since 2017

I have been a member for 3 years and every thing have been good.

Rita M., customer since 2016

Extremely professional and nice to deal with!

Daniel K., customer since 2016

Everything. You guys are perfect. Don’t change a thing.

Hans S., customer since 2016

Michael Mcgee was very knowledgeable and a pleasure to work with.

Customer since 2019

We continue to enjoy outstanding service and wonderful responsiveness and resourcefulness of Karla Kombs!

James G., customer since 2015

EXCELLENT SERVICE, QUICK RESPONSE , AND GOOD PRICES

Customer since 2016

Friendly and very helpful

Robert H., customer since 2019

Although I this time I only have homeowners insurance with Charlotte Insurance, I can say that the service is personalized and thoughtful. Mike found me the very best policy a while back when I needed to change, and he always remembers me and is on top of things if I have a question.

Peter K., customer since 2013

Prompt friendly service

Lisa S., customer since 2019

Very friendly and always helping in every situation.

Customer since 2014

Worked to find me a better rate

Patricia C., customer since 2013

Excellent customer service. Friendly and professional, competitive rates.

Customer since 2017

Quick response to any issue I have.

Customer since 2017

I’ve already recommended your company to all of the residence owners at the sterling at the owner’s association meeting. Glad to help

Al T., customer since 2018

Karla Combs is nice and helpful.

Customer since 2019

Always got me great rates and had good customer service

William L., customer since 2008

I can always count on Michael to provide excellent customer service. He stays on top of our business and is there when needed 5 years plus of professional service from Charlotte Insurance.

Customer since 2013

Charlotte Insurance is just a call away and are always helpful.

Carmen F., customer since 2010

Great responsiveness. Takes the time to truly understand our needs. Works hard to find the best solutions – cost, value, relevance.

Dwight G., customer since 2017

Mike, my agent., has also been helpful whenever I have had a question or issue with my policies.

Customer since 2013

They found me cheapest quote.

Customer since 2017

The price is the best that I’ve had. When looking for insurance, a year ago all of the quotes I received were dbl and some were triple to what I was given by Charlotte Insurance. I’m very satisfied with the policy, the price, and the customer service. Thank you!

Shelley S., customer since 2018

Mike did the research- presented it to us and saved us money. He’s the best!!

James G., customer since 2014

Karla was great to work with and helped tremendously with the switch from my old insurance to your company’s insurance.

Customer since 2018

I’ve never had issues since becoming a customer! I can access everything online and that makes my life easier.

Customer since 2016

Timely service with great rates.

Customer since 2019

You guys have been excellent !

Scott B., customer since 2019

I was turned down for insurance by a carrier I have been doing business with for over 15 years. Charlotte insurance found me coverage at an affordable price with similar coverage.

Customer since 2019

I have always received excellent customer service in the form of immediate action on my policy and courteous attention!

Samantha R., customer since 2010

the key to my association with Charlotte ins is mike mcgee. He is my guy and more responsive then anyone else in the biz. I go with Mike.
thanks
Howard

Customer since 2010

I have worked with Mike McGee and his staff at Charlotte Insurance for a few years. He has helped with several policies and has come in with great estimates and coverage. I would recommend him and his staff any day.

Susan D., customer since 2018

It was fast and easy to set up. Thanks!

Customer since 2019

Working with Hardin at Charlotte Insurance has been a wonderful experience.
A very knowledgeable and patience representative who ensures that you understand everything concerning the insurance policy. There has never been a time, where they did not answer my call. I am grateful to be a Charlotte Insurance customer.

Robert A., customer since 2018

Mr Kirk D. Was very helpful.

Charles J., customer since 2019

if i have any problems or question somebody right away guide me or find a solution. i appreciate the services that Charlotte insurance provide me and the prices are compatible with the market

Sommer H., customer since 2018

Michael helped us to get a good quote at a reasonable price. We plan to stay with Charlotte Insurance as our carrier of choice.

Beverly T., customer since 2016

I will definitely keep using u guys
Get customer service

Gerald D., customer since 2019

Karla is fantastic. She took the time to review & compare various solutions. She found the best deal very quickly & reviewed my payment options to save me even more money. Super responsive throughout the whole process, and she made the paperwork seamless with digital contracts while I was traveling. Shopping insurance is so daunting, but Karla made the experience a rather quick & painless one. That’s so rare…but that’s why I’ve trusted Karla with my policies for so many years. She’s a true gem!

Wendy M., customer since 2019

Great pricing and agents who respond quickly.

Michelle K., customer since 2018

Hardin was very personable and efficient. I would highly recommend him to other small business owners like myself. He truly understands my needs and accommodating to my schedule.

Jennifer L., customer since 2018

Thanks for all your help when I was in Charlotte!

Customer since 2016

Thanks for your help!

Kay C., customer since 2014

Kirk is highly responsive and has help me address all of my insurance needs

Customer since 2016

Everything

Customer since 2014

I just wanted to thank my agent Michael McGee and the field Claims officers Chad Crawford
for all the help and patients these two guys had in dealing with the hurricane and damage it caused. they were always there to answer any questions and get me quick results. In bad times it helps to have competent and understanding people on your side. Thanks again.

Patricia M., customer since 2013

Everyone at Charlotte Insurance is super friendly and responsive! They are extremely knowledgeable and helpful and take their customer service and customer satisfaction seriously.

April H., customer since 2017

Great professional and personalized service with excellent response time. Just what a busy business owner looks for in an insurance company.

Michael N., customer since 2019

Excellent customer service! Experts in finding the best cover that suits your individual needs.

Akua M., customer since 2013

You’ve been exceeding good in always having fluid options for our business even during flux times. Also VERY professional and response time makes us feel like a valued Fortune company.

Amicah B., customer since 2018

quick response to my question about my insurance coverage..very helpful

Customer since 2014

Hector Bonilla is what you did right! If you could mold him the world would a better place.

Tanya W., customer since 2012

We so appreciated Mike’s patience and perseverance in helping us locate a specific type of insurance. Not only was he helpful, but he was empathetic and friendly during a stressful time when I was trying to accomplish multiple tasks.

Customer since 2019

You put your clients first!

Jernel S., customer since 2016

Made the process easy and painless

Customer since 2016

Your team representative Kirk Delatorre is always prompt to solve our problems. Besides always looking for the best deals to make us saving money on policies, he is extremely professional, helpful and honesty!

Mayara L., customer since 2014

You did a great job on everything, very happy with you, and i will definitely recommend you guys

Daniel L., customer since 2019

My Agent Michael McGee has always had my best interest in mind by answering my questions, looking for best rates and is always so pleasant to speak with.

Stephanie F., customer since 2018

You search for best coverage at lowest price!

Customer since 2016

Very impressed with the customer service we received from Karla. We highly recommend Charlotte Insurance and we are very happy that we made the switch to them.

Customer since 2019

The biggest value for us was the fact that we were in a bind looking for insurance and Charlotte Insurance provided the time service to satisfy our needs and relieve the stress of being withouot insurance.

Anthony P., customer since 2018

I’ve done my insurance business with Mike McGee since day one and am always satisfied with his professionalism and prompt response to any policy questions or concerns !

Fred P., customer since 2013

I have been with Charlotte Insurance for over 5 years and the service they provide is on another level, I worked directly with Kenny my Agent, he was always available to help

Sergey K., customer since 2014

Convenience

Michelle R., customer since 2014

Kenny is great at customer service

Roger B., customer since 2014

Great Customer Service. Very responsive !

Ron G., customer since 2012

You found a better deal than I could find for myself.

David J., customer since 2013

Its hard to say really. I’ve just always had a pleasant experience with CLT Ins. They respond about as fast as possible, I’ve never had to wait any longer than you might expect for a busy office. Usually I don’t wait at all. The people are friendly and always talk to me like they know me.

Josh K., customer since 2011

Kirk is an excellent agent that gives his all to help his clients get the best insurance policy that allows them to build in the commercial business. He’s caring and will do whatever it takes to make sure you’re well taken care of.

Customer since 2018

Great customer service Robin Smith has been awesome with us. When handling are file she truly cares and goes the extra mile thank you.

Holly V., customer since 2009

Mike is responsive & checks to make sure we’re getting the best rates for our needs.

Jerry S., customer since 2013

Robin and the service she provides is the reason we stay.

Customer since 2010

You take care of all my insurance needs you act like you’re happy to help me when I call thank you for all you do for me

John H., customer since 2014

As brand new company it is very hard to find insurance. We found some companies, but, because I had to do a lot more than just find insurance company, thanks to MR Keller that he was calling me and emailing me when he was confused or when he needed extra information.
That was awesome
Thank you

Ragu G., customer since 2019

Your after service is excellent. I have been working with Michael for more than 5 years now. He always go above and beyond to help and find a solution to his customers.

Harisha R., customer since 2011

Nothing really we’re very satisfied right now

Ruth C., customer since 2014

Everything is great. We have been with Charlotte Insurance for more than 10 years and we are super happy. Kirk dela Torre have been an amazing agent.

Belkis P., customer since 2012

Kenny,
I like the very straight forward interaction with you and your agency. Thanks.
Brian

Customer since 2014

You are always prompt and professional! You make it easy for the working class who can’t get in to the office.

Cynthia B., customer since 2014

Agent availability and customer service were good thus creating a timely response.

Customer since 2018

So far all positive!

Customer since 2019

Response is fast. Friendly. Helpful

Patricia G., customer since 2014

You were able to help me before we moved to this area by finding homeowners insurance. I appreciated the personal attention I received.

Customer since 2018

I never worry about any renewals or payments to my mortgage company. Robin always notifies me when there’s any changes. Great service!

Audrey G., customer since 2014

Had a great experience with very responsive and reliable customer service.

Andriy O., customer since 2013

your help to solve our problems go up and above the call of duty, you have never failed to resolve an issue with our policy and more times that not, its a lower charge for us, thanks

George W., customer since 2006

Honesty! Responsive! Competent!

Customer since 2019

Your team representative Karla Combs was very professional and helpful in saving myself money on current policies. I have recommended many friends and family to her as she goes above and beyond to make sure you receive the best customer service and deals!

Shannon O., customer since 2019

Customer service has always been great. Thanks especially to Karla Combs!

Scott J., customer since 2018

Always work to get me best rate

Customer since 2015

Hardin Hawes has been resourceful, thoughtful and professional. Charlotte Insurance is very helpful to a small business.

Paul T., customer since 2017

Charlotte Insurance has always been my go to insurance choice for personal and business!

Frank M., customer since 2015

Friendly, fast, and affordable service!

Kathryn V., customer since 2019

Great customer care

Nancy P., customer since 2016

I believe the critical item for me is the fact that your staff is so accessible, updates are very easy and promptly returned phone calls make it comfortable dealing with Charlotte Insurance!

Eric S., customer since 2012

Competitive rates
Quick responds
Professional staff

George F., customer since 2014

You are always willing to check for lower insurance rates for us when we inquire. You also make it very easy to change insurance options via email when we change vehicles.

Customer since 2005

You have handled all of our needs quickly and in a timely manor.

Eric G., customer since 2008

Thank for you help

Maria S., customer since 2006

Muy bueno con mucho gusto los recomiendo especialmente hector bonilla muchas gracias

Customer since 2013

Everyone is kind and professional at Charlotte Insurance. They get back to you quickly with answers and give good advice. I highly recommend them.

Customer since 2016

We needed support when we arrived here in Fort Mill. This support was provided greatly by Michael from the first day we got in touch with him. He is available whenever a question or problem is popping up and he his providing the required information or paperwork in time and in a professional way.

Customer since 2017

Robin was amazing! Not only was she helpful, she was friendly! It was like I was already apart of the Charlotte Insurance family!

Alicia S., customer since 2019

Robin Smith is an excellent agent!

Crystal M., customer since 2014

Michael McGee has always treated us as though we’re top priority and handles our issues quickly & seamlessly.

Jivan D., customer since 2011

The biggest thing was actually getting in touch with me after my initial inquiry. More than half of the companies I reached out to for various needs didn’t return a call or email. Second, the two phone meetings broke everything out easily so that I could understand what was going on as well as providing the necessary information. It took less time to get a quote after my first inquiry than it did to have a company call me back after I started looking into business insurance.

Customer since 2019

Honest up front answers to our needs . You made sure we had the best coverage.

James M., customer since 2014

Without a doubt, you provide help to me when I really need it.
I make mistakes but you understand.
Thank you for being there.

Fannie W., customer since 2012

Great personal service! Great support 🙂 Robin is a charm and a true inspiration 🙂

Scott W., customer since 2018

Charlotte Insurance presented us options and ways of handling our insurance needs in a way that was innovative and a better way of handling it then what had previously been done. Charlotte Insurance did a good job of paying attention to the details and figuring out our needs.

Rodney P., customer since 2012

Kirk and Kathy always provide prompt and reliable service for all our business insurance needs. They respond quickly to our emails and whenever we need a COI for one of our vendors they get it to us that day.

Bob M., customer since 2013

Always easy to deal with!

Mark S., customer since 2013

Mike McGee and the rest of the Charlotte insurance team are knowledgeable, friendly, and on-time, every time. I never feel like just another number here.

Matthew H., customer since 2011

Always and I mean always quick to respond with anything that I need!

Christina A., customer since 2018

Kenny is my agent….. Where do I begin? This is an agent of agents. Monuments should be built to his magnificence. I cant imagine my life without him. If it were up to me he would have raises by the week. Bless your lucky souls to have him.

Kenneth B., customer since 2012

Terrific service in my best interest

Jon W., customer since 2013

Representatives act quickly when needed. Thanks!

Customer since 2013

Ken made it easy for me every step of the way.

Customer since 2018

You have met my needs when it comes to insurance. with COI for my customers, and real quotes on insurance policies

Wayne M., customer since 2018

Quick, prompt, service when I was in need!

Michael E., customer since 2018

Great communication!!!

Customer since 2018

Jamey Flippin was great to work with. I am a Canadian and my policy was complicated to work out. Jamey stuck with me every step of the way. He is still working on my business insurance policy and I am confident he will provide me with great service again.

Steve K., customer since 2019

Good service. I just got a better rate by bundling with my home insurance. Thank you for your service over the years.

Timothy K., customer since 2012

Always appreciate personal attention to problems and/or questions.

Thomas C., customer since 2013

Ken has always helped in every way possible. He has always taken my phone call or gotten right back with me.

Frank D., customer since 2016

You made it simple and easy on line. You also informed me before my policy expired to renew. Thank you

Glen C., customer since 2018

Y’all are so easy to work with. Very responsive to questions or issues. Would highly recommend.

Customer since 2012

Watch my coverage costs, quick response to queastions.

Tom T., customer since 2012

Sent Proof of insurance to my customers as soon as it was requested.

Customer since 2014

Quick Service with a detailed explanation of what was happening and how to fix everything as soon as possible

Customer since 2015

Responsive. Have held pricing pretty well

Timothy C., customer since 2013

You were helpful and informative and quickly handled our problem.

Customer since 2019

Just got lucky finding this insurance agency. They searched several companies and came up with a wonderful policy at a huge savings. Will highly recommend them.

Hamid E., customer since 2019

Mike McGee is very knowledgeable. He answer all the questions, and provided excellent service.

Customer since 2019

Hardin is obviously experienced in the industry, a good listener, willing to work in areas the do not necessary benefit his bottomline. As such he quickly understands the issue enabling him to transitions right to solution. Then, he is willing to take the time necessary to explain every aspect surrounding the issue. All of that, makes the decision process easy.

It is fun working with him.

Pastor S., customer since 2019

Very attentive

Customer since 2013

Have answered my insurance questions promptly.

Gregory C., customer since 2014

We really appreciate the consistency in the service and the products. Reliability provides comfort.

Stephen W., customer since 2014

I receive a prompt response in my solutions being resolved. Thank You

Customer since 2012

Very prompt response to emails and questions. Very helpful in finding the best rates!

Customer since 2012

I have been working with Michael for years. He is professional, polite, and quick to respond to my inquiries whether it be my email or phone. He matches me with the most cost efficient insurance policy that will meet my needs. If for some reason Michael is out, the others on the team are helpful in their quick response.

Melissa M., customer since 2015

Almost immediate response and informed service.

Customer since 2012

Anna does an excellent job on our account!!!

Brian C., customer since 2009

Hector is always quick to respond to my e-mails or phone calls. Excellent customer service

Linda O., customer since 2012

Michael McGee is a great asset to your company. I had the information I needed within minutes. He always friendly and gets you the best bang for your buck

Michael L., customer since 2014

Robin is great to work with!!

Patti S., customer since 2014

Very responsive & helpful crew!

Customer since 2014

100% on top of your service.
Thank you

Son H., customer since 2013

I think it’s a really good services

Ypriap N., customer since 2018

Mike is good and kind

Customer since 2019

Barbara has always responded to me promptly. I have been with Charlotte Insurance for many many years and have always felt I receive the best insurance options with excellent customer services.

Customer since 2012

Everyone that I have dealt with at your office is always prompt and takes care of my issue ASAP because it is very important to me I never have problems getting mistakes or problems fixed however sometimes I do have problems getting into it with the right person but I think it’s due to your phone system which could use some improvement other than that your company does an excellent job thank you

Janice D., customer since 2014

Mike is always great at answering my questions in a timely manner!

Customer since 2014

Great experience, went from uninsured to insured in less than an hour. Thanks to Mike for making this a quick and easy process, not to mention he hooked me up with the best possible deal. Michael was quick, friendly, and attentive. Much thanks. You, sir, deserve more money!!

Cameron U., customer since 2019

Mike is always on top of his game and very responsive. The whole crew at Charlotte Insurance is worthy of referral and I have referred them many times.

Mark Z., customer since 2013

The quick service you give and attention to detail.

Durran C., customer since 2013

Barbra is always there when I need her. She always come thru in a nice timely manner. Great service since day 1!!!!!

Customer since 2009

Helped customize policy for new business

William C., customer since 2019

Customer service was good.

Customer since 2014

They had very great service and fast response time in finding me a very affordable insurance rate for my business when others couldn’t help me or didn’t want to because my business was ” LITTLE” These guys came through just in time

Devon M., customer since 2019

Response was very prompt

Nick N., customer since 2019

Perfect service

Nicholas K., customer since 2010

Barbara is wonderful and always helps me with an issue when needed!

Meredith J., customer since 2014

Your cost is a little lower than others. You are responsive in a timely manner to any questions we might have.

Customer since 2014

Making Payment options and renewal easy

Customer since 2009

Very very Likely and I have referred a few clients already! Mike Mcgee very responsive! Great experience!

Customer since 2014

Response, friendly people and great service

Paul E., customer since 2012

Hector is always willing to help me

Victor H., customer since 2013

Very good service,

Cuauhtemoc H., customer since 2009

it has been great to deal with Charlotte insurance for the last five years there professional and experienced staff make it easy to do business with thanks for all you do give them a call..

William M., customer since 2013

I’ve used Charlotte Insurance for some years now. Michael McGee was my first contact with this company. I was looking for a better insurance rate for my car and he delivered! Great agent and great company, thank you!

Michael A., customer since 2014

You found me the best rate

Customer since 2011

I called Charlotte Insurance and spoke to Robin Smith. I told her I needed home owners insurance she was very nice and very helpful she stayed in touch with me until she found home owners that I wanted and could afford. if I need help with insurance again I would call her first for help.

Betty M., customer since 2018

The agents in the South Charlotte office are extremely patient and helped me get my policy back on track.

Tyisha B., customer since 2018

Just being there when I needed to be covered, was enough for me. I had a great experience with the agent as well, thanks guys.

Teresa H., customer since 2018

Fast insurance and very helpful agents

Aaron S., customer since 2019

Customer service was fantastic! Agent seemed to really want to help & was very thorough. Helped make the process simple & satisfying!

Christopher T., customer since 2009

Karla’s attentiveness and good rates

Customer since 2018

Wonderful service and most proactive insurance firm I have worked with!

Customer since 2018

Fantastic service and price!

Yesenia A., customer since 2019

Had trouble with the picture of my Vin and robin was so patient. She got me up and running in no time and has been prompt with everything. She’s awesome

Amanda C., customer since 2019

I’ve just closed on the condo last week, so it’s very early in the process, but I can tell you that Mike has made my end of things very smooth. Mike is very responsive and on top of things. Totally appreciate him!

Magda R., customer since 2014

A quick response to my insurance issues is always a “POMG ” for me ( Peace of Mind Guaranteed).

Customer since 2012

Competitive prices, Agents that know what their talking about.
Great customer service from my agent Robin

Katherine P., customer since 2014

Quick easy coverage for our business

Customer since 2014

Always responsive and helpful! Markos and Kathy are great to work with!

Customer since 2014

Quick easy and helpful

Customer since 2019

Thanks for all your support over the years, Robin!

Customer since 2014

Very responsive when I have a concern.

Customer since 2010

You response in a timely matter

Customer since 2017

Michael McGee is very responsive and supportive of my insurance needs.

Customer since 2017

You all gave me a helping hand.

Eric C., customer since 2017

Excellent customer service response time, quoting on a part time rental property prices seemed very reasonable.

Customer since 2017

Fast and quick response and fast results

Customer since 2015

Mike is the best Agent at Charlotte Insurance, he always takes care of me and my family .

Mary B., customer since 2013

We wouldn’t hesitate to recommend you to anyone looking for great insurance rates, customer service, and professionalism. Keep up the great work!

Kevin B., customer since 2018

Charlotte Insurance always respond and help me thanks Charlotte Insurance I definitely recommend it .

Armando P., customer since 2010

Micheal you are always great to work with! Thank you for all you do!

Jody Y., customer since 2013

Found a comparable home insurance for me after my insurance company wanted me to get a new roof ( due to being over 8 yrs old) even though it was professionally inspected and told I don’t need a new roof.

Chadwick F., customer since 2012

Mike is very professional and responsive. We’re happy to work with him on our home insurance.

Customer since 2019

Outstanding knowledge, customer service and professionalism. Markos Keller answered every question, and then provided solutions to problems I did not know I had. My insurance bill went down 40% for the same coverage.

9 out of 10….an outstanding score.

I would give a perfect score if you were available 24/7

Customer since 2019

Mike McGee provides
prompt, courteous, knowledgeable and accurate information

Customer since 2018

Very good guys and very professional

Renan M., customer since 2018

Markos Keller is a consummate professional in the commercial insurance industry. We will be asking for quotes on additional policies as they come up for renewals.

Vern K., customer since 2019

Great Agent service and great insurance rates and premiums

Customer since 2013

The ability to speak to a representative is a positive aspect of Charlotte Insurance Company.

Customer since 2014

Very professional staff!

Customer since 2010

Easy to work with. Fast response to crisis

Sherrie S., customer since 2012

Very genuine courtesy and quick client service.

Customer since 2014

Incredible follow-up, terrific professionalism, and always available to answer any questions I might have.

Customer since 2013

I have had no problems.

Customer since 2014

Very responsive when ever we need your help.

David G., customer since 2013

Michael provided additional options that were not to expensive to over my home in the event of a loss or water damage.

Harriet H., customer since 2017

You have always been available when we’ve had a question or wanted clarification on our policy. Thank you!

Michael W., customer since 2014

Great services And great attitudes.

Robert N., customer since 2012

You guys have always been helpful, pleasant and willing to work through my forgotten bills and keep my insurance going.

Josh K., customer since 2014

Well your Company is a very highly rated company. We did the homework .And we’ll highly recommended any friend or family to your companies. Thanks for your service & yes we are very pleased and satisfied Willie and Terrina Jones.

Terrina J., customer since 2018

It is very hard for individuals to search the market and get the best coverage at the best price.
It is comforting to know we can rely on Charlotte Insurance to have our best interests at heart.

Customer since 2012

Karla was very patient with my questions. I have already recommended you to a friend.Thank you!

Customer since 2018

Friendly and prompt assistance.

Customer since 2011

The relationship with Sean Hertel!!

Howard M., customer since 2010

Rosemarie went above and beyond helping me

Lynne, customer since 2016

We needed to save some money for auto and home insurances, and you helped us connect to good ones.

Customer since 2012

Every time I call for insurance updates, changes or just general questions, I’m always treated with respect and honesty. Service is always quickly done. Thank you.

Customer since 2016

Karla made my transition from one company to yours very easy.

Customer since 2018

Y’all are GREAT And I have given your contact to a few people

Customer since 2014

We rely on the professional advise from Charlotte Insurance.
Doug Talley

Glenda T., customer since 2015

Very prompt and helpful response. Our issue was resolved and handled very well, with little to no effort required on our part. Robin took care of everything for us. Thank you, Robin!

Thomas B., customer since 2017

Your communication is always great and consistent!

Tyrus C., customer since 2019

Great follow up and attention to details. We love your friendly customer service!

Customer since 2014

They are very good at it
I really recommend

Gilson D., customer since 2012

Professional
Value

Customer since 2010

Quick to answer the phone and take care of everything

Maria G., customer since 2016

Very responsive and courteous. Appreciate the fact renewals are shopped around.

Customer since 2014

Robin, the broker we work with, is great. She responds to our needs quickly and is always pleasant to work with. We will never switch to another firm.

Michele H., customer since 2011

My agent Ken, is always knowledgeable and quick to respond! Thank you Charlotte Insurance for helping me navigate growing a small business and being properly insured!! Great service

Tim H., customer since 2014

We have been very happy working with Robin. She has seen to all our insurance needs.

Katharine D., customer since 2014

The representative servicing this issue was very patient, knowledgeable of what what or needs were. The informative communication kept us on top of the issue and there were no hidden expenses.
Thank you for GREAT customer service.

Customer since 2019

Hardin helped our company with our insurance needs. He is very thorough and quick to respond.

James P., customer since 2019

Just being responsive and taking care of matters in a timely manner.

Wade B., customer since 2017

Because the person that took care of our insurance need was professional, friendly and knew what she was doing and meet or exceeded our need at a time when we was moving to a new state and total stressed out.

Daisy M., customer since 2018

Hardin is The Man. I think he is an Insurance Super Hero. Really helps out in every situation!!!!!

Reed P., customer since 2018

Great customer service

Luther G., customer since 2010

Kenny Baswell is as professional as they come. He is responsive, diligent, and caring. He goes above and beyond to make sure we are satisfied and I’ve enjoyed having him as my agent for many years!

Lawrence B., customer since 2013

Mike you and the company gave me a great rate on my home and auto insurance. You were very helpful to me, in adding my 18 year old grandson and auto to my policy. Thanks!! To you and CHARLOTTE INSURANCE GROUP

Roy D., customer since 2017

Timely follow up, found quick solutions that met my needs

Customer since 2019

They responded so quickly with initial call as well as follow up. One thing I would ask you to do differently next time is to acknowledge your initial fee.

Customer since 2018

Hardin Hawes is the man! Thanks Charlotte Insurance.

Beau G., customer since 2019

Karla was professional, knowledgeable and friendly.

Raymond F., customer since 2019

Made it easy for me make a choice. I wasn’t under pressure to make a decision. I felt like an actual person, not a dollar sign. They actually took an interest in my needs.

Customer since 2018

We are very happy with quality services we are receiving from
Charlotte Insurance

Youssef M., customer since 2014

Friendly services and great personality when doing business with the agents good work effort to resolve any problems.

Erina R., customer since 2018

You were understanding of a Small Business.

Jeff S., customer since 2018

We appreciate the quality service and customer support from Karla. We were able to bundle products and save a lot of money.

Rodrick C., customer since 2018

The level of customer service and response time is the best I have ever experienced. Very professional and Hardin makes it real easy.

Dan S., customer since 2018

Robin Smith provides excellent customer service!

Robin W., customer since 2016

You are always ready to advise and help

Customer since 2014

Robin is the reason we stay with Charlotte Insurance.

Customer since 2012

Any time that we have had questions or concerns about our policies it has always been easy to get someone who is friendly and knowledgable on the phone to help us out. It has been a pleasure doing business with all of you!

Dawn S., customer since 2015

The communication you maintain with our company to see how we’re doing is appreciated.
Thank you

Paul C., customer since 2016

When needed, I have an agent to ask questions and give the support I needed.

Robert C., customer since 2017

Michael has always been very helpful. Highly recommend!

Daniel F., customer since 2017

I love my insurance

Customer since 2017

Mike continues to save us month after month, year after year. Mike McGee makes the process simple and easy.

Matthew G., customer since 2017

Agent Michael McGee is easy to talk with, very personable and honest. Exactly what you’d want in an insurance salesperson.

Customer since 2013

Thanks Markos for your quick response.

Oliver B., customer since 2013

I feel as if I have personal service which is hard to find these days!

Denise M., customer since 2016

Mike always contacts me back as soon as possible. He is seems to go out of his way to give me the answers that I need.

Cathlene C., customer since 2016

Caring Service

Customer since 2014

Your company is working with me though hard times thanks.

Customer since 2017

Customer service is A1 +++

Jessica B., customer since 2017

Victor, Hector, and Mariela these three people are the best people I’ve met since I’ve been doing business with the company. I’m pretty sure your company has plenty of others like the three that I have spoke of . But I haven’t met them.

Gregory M., customer since 2013

Very reasonable rates;
great customer service;
no surprises with billing

Customer since 2017

Ken gets what I need when I need It.
Roger Lovelett

Roger L., customer since 2015

We get a very timely response anytime we have questions about our policy, premiums, or need insurance verification to provide our customers. Also, we’ve gotten great service in shopping around for policies that meet our needs and are fiscally good for our small business.

Customer since 2016

I have never had any problems at all with billing or payments!

Customer since 2016

Great response time and friendly assistance always.

Customer since 2017

Mike has been awesome he always is there to assist with whatever I need.

Kelli W., customer since 2017

We love Robin Smith!She is always very professional answers all questions and helps us out every time.

Lorraine F., customer since 2012

Been with you guys since 1998 for my car insurance, added my no kill dog rescue commercial insurance with you in 2012 and never had any issues ever. I haven’t had to ask you to look for lower costs, you do that on your own and is appreciated.

Lisa R., customer since 2012

Very efficient and responsive to requests.

Customer since 2017

You get back to me so quickly its very impressive

Michael V., customer since 2018

Made sure I had adequate coverage to fit my business needs.

Customer since 2017

Support has been very good. Thank you

Customer since 2017

I love Charlotte Insurance rates! I also love how they show concern for their clients, due to bad weather. Great company!

Jerneal A., customer since 2016

I love your professionalism, reliability, fast response to my needs, and affordable rates. Thank you for your service!

Erica T., customer since 2015

Easy to work with and super easy to get in contact with when needed.

Sohil S., customer since 2016

Very easy insurance company

Virgie R., customer since 2016

Your Commercial agent Ken Baswell has been assisting our company with getting the best rate for our type. He has gone way above and beyond what an agent should do to find us that low rate. Great Insurance agent and company.

Duane E., customer since 2015

Good pricing and responsivness

Greg L., customer since 2015

Our daughter had recommended that we switch to Charlotte Insurance and we are glad we did. We placed all 4 of our personal coverage with Michael McGee and have since referred 2 friends. Great company, agent and coverage is a winning combination.

Lloyd R., customer since 2018

reliable

Eddie V., customer since 2012

Timely and competitive quote with consistently timely response to questions.

Customer since 2016

Fast , efficient and financial advantage in pricing and providing what you need as an operator.
Jeff Trent
Jocks & Jills Sports Bar

Jeffrey T., customer since 2019

Thanks for being so quick and responsive with my request! It was last minute but it got done with time to spare. Thank you!

Meghan S., customer since 2018

Michael McGee was helpful and professional.

Customer since 2019

Courteous and prompt service; excellent follow up; great rates

Elizabeth H., customer since 2017

Mike really pro in insurance business. I never felt going out from his business. He is one stop for my all insurance solution. Grt job Mike!

Tushar D., customer since 2018

The agents are very knowledgeable and quick to respond.

Michelle W., customer since 2017

Timely and professional

Mark B., customer since 2017

Robin as my agent knew her stuff and helped purchasing a new policy very easy. Thanks

Customer since 2018

Karla made the process simple for the customer, me. Any questions or concerns answered immediately.

Catherine J., customer since 2017

Quick response; understood our request and provided information needed

Luann C., customer since 2018

Its the best place for insurance ive been to !

Ashley W., customer since 2018

Great working with Kathy Miller. She is always prompt with fulfilling our requests for Certificate of Insurance, etc. She represents the company very well.

Norman M., customer since 2017

Charlotte Insurance handled our insurance situation with patience and did not give up until we had the right coverage for the right price. Thank you!

Katherine S., customer since 2017

I don’t have anything specific, but overall I had a good experience and have no complaints whatsoever. I was able to obtain what I needed for a reasonable price and good service.

Customer since 2014

Very responsive. Barbara thinks customer first

Kyle A., customer since 2017

For me , you are available with the correct answers when I need you.

Customer since 2014

The Mr. Keller and the staff at Charlotte Insurance is courteous, professional, to ensure provide the best insurance for our needs. Thanks

Spencer H., customer since 2016

Personal service

Customer since 2017

Have people like you to work with is what it takes to make a great business. Thank You

Dorothy E., customer since 2012

Robin always provides prompt service, and if she doesn’t know the answer right then, she’s back in touch very quickly with the information. It’s been a pleasure working with her. Marnie Ferrer

Mary F., customer since 2017

Markos and Kathy are extremely knowledgeable and personable. They are amazing. They have never tried to sell me something I didn’t want (not your typical insurance people here). They always go the extra mile. I would never think about going somewhere else for my insurance needs.

Clarke C., customer since 2015

Mike McGee offers excellent service and lowered my insurance costs for both home and auto insurance significantly.

Linda G., customer since 2017

Reliable and informed customer service

Lane G., customer since 2015

Hardin helped me find business insurance when no one else could. I am in a niche market and insurance isn’t straight forward. He worked diligently and found me a good company with a good value. Thank you for helping my small business to grow.

Brooke W., customer since 2018

Charlotte Insurance responded to my request for an insurance quote very quickly. There was also a quick feedback with the voice of “a real person” that could answer questions concerning the purchase of new coverage for a rental property.

Customer since 2017

Always there for us when we have any questions we really appreciate you for looking out for us

Sharon B., customer since 2017

Always friendly and courteous and and answer questions in a timely manner

Customer since 2018

Great service and very prompt actions. Would recommend to anyone in my known circle. Finally I found someone who I can trust and get me results while working with me.

Customer since 2017

Mr. Hardin Hawes has been there since the inception of The Up Church and as a new church plant, he helped navigate us through the insurance needs with ease, professionalism and a friendly touch.

Lorenxo M., customer since 2017

Good prices but I haven’t had a claim so I really don’t have anything else to go with! 🙂

Dana G., customer since 2014

Everything ,keep things as they are.

Customer since 2017

Everyone has always been very helpful.

Customer since 2017

Responsive, listen to needs and make suggestions.

Customer since 2015

Karla always got right back to me when emailed questions.

Customer since 2019

You guys was very helpful in the process off helping me with my insurance needs and I was pleased with the rate I got.

Rayvon M., customer since 2017

Michael McGee is so attentive and listens to your needs. Always comes up with options and presents himself very professionally.

Kathleen M., customer since 2017

Robin Smith is the only agent I will deal with for my investments – she is simply the most responsive and professional insurance agent I have dealt with. Dan Callahan

R B., customer since 2017

Very knowledgeable & keeps me up to date on any changes with my business policy.

Swen A., customer since 2016

Prompt responses and help getting the policy updated! Thanks Barbara!

Camille Z., customer since 2015

Kirk is always personable and just a phone call or email away. I’ve had a great experience with Charlotte Insurance the past few years.

Nick L., customer since 2016

Return calls when I left messages. .

Brenda M., customer since 2016

The few times that i have call i have gotten a quick response

Customer since 2016

Prompt fast communication. Thank you very much

Customer since 2016

Our agent responds to any questions ASAP ! Thx Barb

Customer since 2016

Michael McGee was very helpful in helping me change my policy. He was very pleasant and responded back to me in a timely fashion.

Coronica C., customer since 2017

Very easy to deal with & my questions are always answered in a timely manner.

Customer since 2015

Mike went above and beyond to help me. He found the best way to insure my home, helped me set up the payment (I was going out of the country) and when I couldn’t find the address to send the next quarterly payment, he sent me that info as well. I am considering using Mike for my auto insurance when it comes due May.

Customer since 2016

Thea guys are great. I would recommend them to anyone.

Nile W., customer since 2015

Mike does a excellent Job!!

Jennifer K., customer since 2017

Robin was very pleasant and very knowledgeable with insurance needs assistance.

Customer since 2018

Mike was friendly, helpful, informative, prompt, responsive.
He reacted well to my needs .

Customer since 2017

BECAUSE YOU TOOK THE TIME HELP SOLVE OUR PROBLEMS!!!!!!!!!!!!

Angelo P., customer since 2018

Nice, friendly and honest

Customer since 2016

You offer a good product and provide good customer service. Your staff are responsive to my needs and knowledgeable about their field.

Customer since 2015

Very helpful and nice

Angaleator T., customer since 2018

They are on point for all your truck insurance needed. Best services

Customer since 2016

Great customer service. Detail oriented. Periodically check in on me. I don’t feel like a number with your company.

Casuella R., customer since 2017

Ken has been great for our first year of business! Always available when i need him. Looking forward to many great years of business to come with Charlotte insurance

Brandon H., customer since 2018

It’s awesome

Hunter T., customer since 2017

Super-responsive, very helpful.

Customer since 2017

Everything’s been great

Brian W., customer since 2017

Love your Staff and Services Glad to be apart of your Family!!! Keep up great Job!!! Happy Holidays..

Ron H., customer since 2018

I have been extremely happy with Charlotte Insurance and their service. Karla Combs is an extreme asset , she is always friendly, professional and courteous in every way. I recommend Charlotte Insurance for ALL of your insurance needs.

Renee G., customer since 2017

Excellent service easy to pay online and great rate!

Madeline M., customer since 2015

Helped when no one else would.

Ivan W., customer since 2015

Having the knowledge to answer my questions, and help solve my business needs related to insurance. Being responsive and professional

Customer since 2018

Mike is great about taking the call immediately and providing GREAT CUSTOMER SERVICE!

Timothy H., customer since 2018

The service was excellent and I was able to get what I was looking for insurance for my Van and home insurance and they did it very quickly Excellent service no complaint

Jerry G., customer since 2018

I like the prompt response to my questions or issues.

Customer since 2016

Always ther when needed. Fast friendly & knowledgeable.

Customer since 2015

I’d like to thank Charlotte Insurance for their jam up service in getting my new policy started. Not only were they fun and personal to work with but they also saved us a considerable amount of money. Philip

Phillip D., customer since 2017

You helped me even while I was traveling!

Customer since 2017

Good service and friendly staff.

Customer since 2017

Charlotte insurance has been too good to be true to me. My go to guy Michael has been very easy to communicate with via email or phone, quick responses and reasonable prices. As long as I live in NC, with Charlotte insurance is where I will be.

Jessica B., customer since 2017

Thanks for being there when we needed you.

Rudolph W., customer since 2017

The Agent gave me a quote within 10mins and called back as he stated he would. I didn’t have to call back like some of the other angenices that say I’ll call you back but your the one that has to call back after some time of waiting..So far I am very pleased with the service I recieve.

Annie J., customer since 2018

Good product, great service, quick response!

Martin W., customer since 2015

Great service. fast response time

Customer since 2018

I have now worked with Ken and Charlotte Insurance for two of my businesses Liability insurance requirements and I have always experienced personal attention to my business needs and fast solution and response to my insurance needs. I love working with Ken Baswell and Charlotte Insurance. It’s been a great supportive business relationship over the years.

Ronny Chambers, PMP®
Managing Partner (US), Executive VP of Client Solutions
Emerging Technology Project Management Partners, Inc.

Ronald C., customer since 2018

Simple and quick

Raymond P., customer since 2017

Great company and the Agents are top notch. Easy to get explanations of contract issues and very helpful all around.

Customer since 2016

Charlotte Insurance has always been there to answer any questions that I’ve had And always make sure that my insurance needs were met

Malissa C., customer since 2015

CHARLLOTE INSURANCE for several years have provided me with great insurance coverage. My insurance agent Ms. Mariela Cruz has always shown excellent customer service skills and has always addressed any problem or issue that i’ve ever had. Ms. Cruz is always calm, courteous and polite, and for that i am very greatful, thank you CHARLOTTE INSURANCE.

Donald J., customer since 2014

I like being able to make my payments weekly that helps out a lot

Vincent D., customer since 2017

You are quick to respond to our needs.

Customer since 2015

Good customer service

Customer since 2015

Mike is always quick to respond any of my questions I might have. He has helped me resolve many situations quickly that I have had with my carrier.

Customer since 2013

Everything has been done extremely well! I don’t know any specifics other than when I need you guys, you’re available, otherwise, I don’t think about my insurance, which is how I like it. Thanks!

Customer since 2015

The service response on time that’ll be better. Thanks

Customer since 2017

Your agents go above and beyond to make sure im getting the best deal with the best coverage.

Terra C., customer since 2017

for the 2 years that I have been using your insurance company,i have had nothing but good experiences.Starting with the frozen pipe problem we had last January,we were overwhelmed with questions like:” who do we call”; “how much is this going to cost us?”, and” how do we check on the work”.It was a great relief to find out that everything was being taken care of by Your company and Legends Resort.But ,I think the best service we have received was that your company called my wife and I to tell us that our insurance was all payed up and that everything was all set ,BEFORE a hurricane hit Myrtle Beach.THANK YOU FOR ALL THE HELP.

Customer since 2017

I like the service to make sure certificates are sent in timely manner. I also like the fact they try and save you money.

Customer since 2017

Everything!

Christopher F., customer since 2017

You take good care of me and I have no complaints about my insurance and it’s very affordable.

Carolyn M., customer since 2017

Haven’t needed to collect on any insurance policies (thanks goodness) but Micheal McGee has always been great at returning calls and addressing my concerns.

Christine T., customer since 2017

Excellent service and prompt advice! Great insurance agents in all regards!

Daniel K., customer since 2016

Barbara stepped in immediately to help me when it came time to renew my insurance. She was able to clearly explain any changes to my policy, and even took the initiative to see how she could reduce my monthly costs. Great conversation, and very personable !

Customer since 2016

I appreciate Michael’s responsiveness and always being accessible. Great customer service.

Customer since 2015

The level of service is second to none

Ralph M., customer since 2016

Always have my certificates made out on time for my commercial car insurance and always has great polite service.

Customer since 2015

Great price, great service !

Customer since 2017

Karla is the most responsive agent we have ever dealt with. We have already referred several people to her. She is great.

James G., customer since 2015

Very patient customer service, thank you.

Customer since 2017

Great service, good price and usually good attention to detail.

Nancy E., customer since 2015

Responsive, friendly service.

Susan S., customer since 2017

Great options, great service, great price.

Customer since 2016

Very responsive. Great customer service

Dwight G., customer since 2017

Easy to communicate with and fast service. Your never left behind.

Customer since 2017

Very responsive, intelligent and client-centered.

Ronald K., customer since 2015

Robin has-akways been extremely helpful and-was to talk to. You can tell that she is very knowledgeable and ready to assist!

Customer since 2013

Mike McGee was great to work with. I really felt like I had an advocate, not just a “salesman”. He gave me different options, and took charge so I didn’t have to worry about anything. He walked me through my part. He was prompt and professional. I really felt like I was in good hands. He is very knowledgeable. Buying a house is very overwhelming, and he worked with my realtor, loan officer, etc. I have and will continue to recommend him.

Judy B., customer since 2018

These guys is awesome , make purchasing insurance alot easier than other Insurance companies , I will recomend them to anybody

Israel F., customer since 2015

Yes Markos and Kathy with Charlotte INS did a great job on getting my insurance fir my truck and went over a beyond to make sure it worked for me and the companies I will be hauling for thanks so much for your help

Richard C., customer since 2016

When I was had to have the repair work performed on my house from the water damage you was very helpful with getting me in contact with the home office…

John H., customer since 2015

Michael McGee always go above and beyond expectations to provide services.
He is always there to provide information, guidance and very quick and action oriented person. We are with charlotte insurance now for more than 4years and hope to receive their best services in future too.

Customer since 2011

I said it before and I’ll say it again, the price is awesome! Recently some one rear ended me and totaled out my car. The claims process was very easy and everyone was extremely prompt and professional. It was added peace of mind during a difficult time for us. I would highly recommend Charlotte Insurance for your auto insurance needs.

Shelley S., customer since 2018

Karla has been a pleasure to work with and very responsive. However, we are insured with Johnson and Johnson, and it has been nearly 11 weeks since the condo was hit by Hurricane Florence and we have not received any money yet. This is very concerning.

Beth P., customer since 2018

Every thing! I receive my policy in a timely matter!

Grant M., customer since 2018

Charlotte Insurance was very helpful and friendly. And the prices they found my family and I are awesome!!! Thank you Char Ins and Mike!!

Lisa D., customer since 2018

Always prompt to respond to emails and always very helpful!

Customer since 2018

Quick friendly and helpful service. I couldn’t of asked for more.

Laurie F., customer since 2018

Karla is great!

Gabriel M., customer since 2018

Always get the right coverage.

Customer since 2016

Everything

Customer since 2015

The ease of getting the insurance quotes and setting up direct debit payments is simply the best!

Customer since 2016

I like Charlotte insurance because they are professionals who know what they’re doing

Customer since 2018

Very responsive and professional

Amy J., customer since 2017

Charlotte insurance was there when I needed them most. They were prompt, courteous but mostly there! They had a great rates, negotiable, and very professional!

Michael E., customer since 2018

Took ur time with me as though it was your policy. And u stayed late to finalize the deal thank you.

Peter B., customer since 2018

Prompt attention

Customer since 2016

Being my favorite motor insurance

Customer since 2018

Karla was very responsive and answered all questions.

Jason B., customer since 2018

Robin is always making sure she is getting us the best policy. It is something I don’t ever have to remember or think about, she just let’s me know each year when we have to renew.

Customer since 2014

allways very friendly service

Chul H., customer since 2018

Very easy to work with and extremely responsive!

Customer since 2017

The main and only reason why I have referred others to Charlotte Insurance is because of HECTOR BONILLA.

Bruce M., customer since 2015

Quick responses and diligent follow up keeps us going!

Jernel S., customer since 2016

Michael McGee was extremely helpful with finding me coverage and answering all my questions . I appreciate all he has done .

Stephanie F., customer since 2018

I enjoyed having a voice for me through the process of communication with the adjuster(s) who are untrustworthy. And the guidance to navigate the vaguely written insurance policy. It was a frustrating project to rebuild but Hardin was very helpful at each step of the way.

Manish S., customer since 2013

Great service, I was stuck with no business liability insurance, and Kenny Baswell found me a policy at a good rate.

Don S., customer since 2018

Everything has been great.

Christopher G., customer since 2017

We like Charlotte Insurance’s ability to quickly shop the best offers currently available to meet our insurance needs. Also, we appreciate their prompt responses to our inquiries.

Customer since 2016

Kirk is the best. He is always available to answer questions and send out certificate.

Kirk D., customer since 2012

I have been with this insurance company for I believe six years Kenny is my agent and as far as I could tell he met my every need and always take his phone call And helps me every time I have a question or need the best coverage so far I am very pleased thank you very much

Sergey K., customer since 2014

great service Love the caring attitude.

Michael I., customer since 2014

Charlotte Insurance has been on the lookout for us. This is the second time they will be checking out other insurance agency to pick the cheapest for us. They are also easy to talk to. We appreciate you guys, keep doing the good work.

Fouad A., customer since 2012

Quick response and delivered on what was promised.

Customer since 2018

I needed additional home owners insurance coverage and Robin went straight to work on helping us to achieve this! Within a short period of time we had everything we needed!

Customer since 2017

Hector always goes above and beyond to make sure that I get the absolute lowest price for my auto insurance. I really appreciate that!

Edward S., customer since 2014

Charlotte Insurance has always been quick to answer questions and take care of our insurance needs. Their staff is friendly and professional.

Customer since 2014

I always feel confident after speaking with Mike regarding any of my insurance needs. I know he will always point me in the right direction to take care of my needs. A truly great agent.

Chrissy W., customer since 2010

Kenny was very professional before and after the bond experience for our small business. His integrity was second to none. I called several companies before choosing Charlotte Insurance after meeting Kenny.

Tom S., customer since 2018

Service when I have a problem and price

Customer since 2014

All the time they are are very professional and always they have answer to my questions. Great job guys.

Jaime B., customer since 2013

Just one call made to your office and have hector bonilla aware of my concerns and actually get satisfactory results in only one call it’s what I call great customer service.

Thank you guys.

Carlos S., customer since 2013

Always answer the phone with great attitude

Jennifer P., customer since 2010

Great communication- really good job of keeping me in the loop about my policy.

Scott M., customer since 2012

Mike McGee has consistently been very responsive and taken care of my issues/concerns quickly and with little effort on my part

Customer since 2013

Charlotte Insurance was very helpful, and got me my required documentation in a timely fashion.

Customer since 2018

Charlotte insurance is the best they work with you and for you. I received a fast qoute for my insurance before other companies had replied they also make you feel like family THANKS FOR ALL YALL GUYS DO

Chad M., customer since 2018

Robin is very responsive and kind to work with. She handled all my questions easily

Carolyn C., customer since 2018

Responsiveness was excellent. Love the personal attention.

Customer since 2017

You came up with the best policy options and made binder to get us insured for move in.

Henry K., customer since 2018

Lowered the cost with an extra benefit.

Customer since 2013

Competitive rates and great personal service!

Bradley A., customer since 2009

Quick to get my renewal proposal to me and with a better rate than last year. Thank you!

Allen B., customer since 2015

Every time I call Charlotte Insurance I am treated like a person of great importance and given the utmost respect.

Frank M., customer since 2015

Great customer service.

David Z., customer since 2011

You provides promp service and we appreciate doing business with your company.

Customer since 2018

Knowledgeable, personable and available to help.

Paul T., customer since 2017

The customer service met all of my expectations.

Customer since 2013

I love Barbara. She is always professional and kind. She goes out of her way to help me and i feel like someone important when i speak with her and not a number. Shes the best!

Deanna H., customer since 2014

Ken is always available to help me at all times and I appreciate that!

Customer since 2015

Kenny has always been helpful with any needs I have had over the last 5 years would highly recommend him and this agency .

Customer since 2014

Michael I appreciate most the way you took care for us when we entered the USA last year. You immediately provided us with the solution for our car insurance not looking for any excuses why it might be possible. Thank you very much for the great support.

Customer since 2017

Michael McGee always treats us like we’re a top priority.

Jivan D., customer since 2011

More than 10 years of excellent customer service, they’ve helped our company transition from a simple liability insurance to a full coverage insurance policy with no hassle.

Alex M., customer since 2014

Good & prompt service

Customer since 2011

Always had a quick response.

Customer since 2005

1. Barbara she is a great person
2. She always there when ever I need
for help
3. She is very kind and friendly

Kum H., customer since 2014

You are consistently looking out for the best interest of your clients.

Customer since 2007

Attention to detail in order to provide an insurance product that suits my needs and I felt like I was being offered a personalized service.

Customer since 2018

Kenny is the best agent in the world. All others pale in comparison. I would never want any other agent.

Kenneth B., customer since 2012

Always very responsive and going above and beyond to make sure we have a policy which suits us the best!

Jay B., customer since 2018

Your service was fast to the point with no messing around.

Glen C., customer since 2018

Help to explain and address concerns when needed

Zita B., customer since 2012

always finds answers we are looking for, attempts to be always quick to respond to emails and requests, very detailed with questions to possibly find the best outcome give accurate quotes.

Steve D., customer since 2018

Mike McGee was awesome to work with. He provided us with extremely prompt responses and great advice, insight and value!!

Erick P., customer since 2018

Just being there when needed. Providing helpful information. Easing nerves

Fannie W., customer since 2012

More responsive to the messages… asap… such as emails and phone messages. Thank you.

Iris H., customer since 2018

Kirk was very professional. He was able to speak to me in English and Spanish and that is very important to me as a new business owner.
He was very fast not only giving me a quote, but also getting everything done.

Adriana B., customer since 2018

PROMPT RESPONSE

Ashwini K., customer since 2015

Michael responds promptly and has always provided value alternatives for our coverages.

Thomas C., customer since 2013

Keep me informed about renewal on my homeowners insurance. Found me the best offer on my policy.

Customer since 2016

The service has always been fruendky prompt, and knowledgeable. I always feel as if I am their only client and value the great service. So thankful to have found them.

Customer since 2013

amazing people that are always on top of my needs. I have been a client for 4 years and will continue with more businesses to come. Love charlotte insurance

Ayman K., customer since 2014

Markos and Kathy are always very friendly and helpful.

Customer since 2014

Charlotte Insurance had been very helpful and action oriented. They are always available to answer questions.

Karen B., customer since 2011

Charlotte insurance is professional and responsive to my needs as a general contractor. They are knowledgeable about my insurance needs and quick to get me the certificates of insurance I need to keep my business running smoothly. Thank you Markos and Kathy!

Danny C., customer since 2014

Proper coverage at a good price and very easy to work with my agent, Markos Keller.

Customer since 2013

Personalized Service and contact. Aggressive effort to insure savings but not at the risk of coverage.

Customer since 2012

Would recommend you to friends for sure. In fact, if Aimee and I can ever get some breathing room, I’d like to send you our policy portfolio and let you quote on it.

Richard D., customer since 2018

I love that I can almost always get someone by phone and pretty immediate help! Robin is wonderful!

Customer since 2008

Customer-responsive, go the extra mile to deliver value

Customer since 2014

Prompt services and communication

Stephen O., customer since 2000

Your agency give wonderful service!

Customer since 2008

Always great service.

Patti S., customer since 2014

Rates and paying bill

Customer since 2013

Michael McGee is the real deal. extremely responsive and knows how to find exactly what we’re looking for. Overall I’ve had a great experience with Charlotte insurance but the big difference is Michael.

Adam V., customer since 2012

I enjoy having a person to interact with when needed versus an computer operator

Kathryne W., customer since 2012

Your people ate always there to help with any problem.

Customer since 2013

Barbara was awesome every time I ever dealt with her…

Jean W., customer since 2013

Marty, Mike and the entire staff are professional and keep me informed of any changes in the industry to improve my position and experience within the insurance arena.

Customer since 2013

Robin is awesome! She always takes care of my needs.

Karen J., customer since 2013

Mike is great. He is very responsive to any question I have. He is very knowledgeable about the products and was able to save me quite a bit versus the large insurance companies.

Customer since 2014

Barbara has been our agent and goes above & beyond with providing timely, efficient, excellent service!

Customer since 2014

Great customer service taking the extra step to please!

Stanley S., customer since 2008

Ken baswell went way out of his way even when he had some family issues to deal with to make sure i had the coverage i needed when i needed it. He is a huge asset to your firm and anyone that is fortunate to have him as an agent will surely be as overjoyed as i am with him as an agent and person. I look forward to a life long relationship with charlotte insurance for all my insurance needs as well as with everyone in the office on a personal level.

Chris B., customer since 2018

Karla is a fabulous asset to Charlotte Insurance and very timely to all of our questions and needs.

Christy W., customer since 2018

Barbara was incredibly helpful and friendly! She took the time to explain policies to me and make sure that we picked the best policy for my needs. I feel as though I am in good hands!

Katharine F., customer since 2018

Mike is wonderful! Always responsive and timely. Great experience.

Kim K., customer since 2014

The service we received from Charlotte insurance was easy and great. They cut our monthly car isntuance payment in half and it was as simply as signing some papers. Highly recommend Charlotte insurance to anyone and everyone. Mike was so nice and quick to help.

Georgeann P., customer since 2018

Responding in a timely manner and returning phone calls, helpful friendly staff

Paul E., customer since 2012

Barbara personally made sure I understood all of the whys with my insurance. She made everything personable and was very nice and provided complete customer service. I’d refer any of my family and friends to Charlote insurance.

Nastacia H., customer since 2017

Honesty, fair premium and good service.

Customer since 2014

Always very good service by the employees

Victor H., customer since 2013

You have always made me feel liked and special. Like a good friend!

Michael A., customer since 2014

The information asked was specific and the service was on time and accurate when it was delivered to me. I liked that very much.
You did a good job Hector. Thank you.

Pedro F., customer since 2018

Hardin is super helpful and helped us get the best price!

Michaella D., customer since 2017

Made it very simple to get insurance thank you

Customer since 2018

Robin this is mainly about you ,you were so very nice and very helpful you went out of your way to make sure I was happy with the decision that I made.If I need help again you will be the person that I contact.

Betty M., customer since 2018

Found me the best price despite not having the best driving history.

Customer since 2018

The professionalism and communication provided.

Bridget N., customer since 2018

Thank you Markos, you have been very helpful! Mostly when it comes to my million questions. You answer them all without hesitation!!

Adlih R., customer since 2018

You guys moved quickly to get my insurance in place on time and I appreciated this a lot… thanks guys.

Teresa H., customer since 2018

You are always helpful and willing to go the extra mile for us.

Customer since 2013

Very friendly

Robert S., customer since 2018

Many thanks to Karla for her patience while we switched both auto and home insurance. We had the same insurance company for 25 years, so this was a big switch for us to make sure all was done correct, plus we are saving lots!
Thank you for your help and service!

Michael O., customer since 2018

quick, friendly, helpful, and plenty of options

Customer since 2018

Ken went above and beyond to do thorough research to find an underwriter that would approve issuing a W/C policy for my husbsnd’s company. He succeeded where several other insurers failed.

Customer since 2018

Karla is the best … keep her and I will stay

Haley S., customer since 2018

Mike McGee has always been great to work with. Quick response to questions, and willing to help me address insurance costs and questions as I have them. Top notch guy.

Customer since 2012

Love the great service and agents because they really care and help when it’s needed

KeAsha W., customer since 2014

You helped me get insured when I was turned down by others

Victoria B., customer since 2018

Mike is the best agent i have ever dealt with. He is very knowledgeable and prompt. He follows up when i have questions and goes the extra mile. I would recommend him to everybody. He also has great stories to go along with his knowledge.. LOL

Mary B., customer since 2013

We like our agent, Mike McGee. Mike is a total professional.

Customer since 2012

After having our homeowners insurance want to cancel us because our roof was older than 8 yrs, Charlotte Insurance found us another insurance provider around the same price!

Chadwick F., customer since 2012

Reachable at all time and solve every problem amicably with apologies.

Peter A., customer since 2014

One stop shopping for insurance!!! Love that the response time is efficient and the ability to ask quick questions via email is welcomed.

James G., customer since 2012

We have a constantly changing business and Charlotte Insurance makes it easy for us to make changes on the fly! Agent is easily accessible!

Customer since 2012

Mike McGee is the best! Great attention to detail, great follow up, a true professional!

Rick S., customer since 2015

Help us process information on claims. Helps streamline process and we can get back to running our business.

Anthony C., customer since 2014

Our rate has remained low.

Tammy J., customer since 2012

Excellent support and response time. Knowledgeable and courteous while consistently impressing with their professionalism.

Customer since 2013

Mike has been great to work with over the years and I do refer him to my prospects

Lekisha S., customer since 2014

Got me great rates.

Customer since 2017

We had wind damage to our roof and leakage into our house about two years ago. You quickly told us to have it repaired and referred to a restoration company who did a fantastic and professional job.

We have been with Charlotte Insurance for the eight years we have lived here and are totally happy with your service and your company.

David G., customer since 2013

Quick courteous service is what was neeeded and what was received. Thanks!

Customer since 2018

One of the quality I really appreciate in persons I deal with is honesty. I have dealt with Mike McGee who of curse represents Charlotte Insurance, for several years now , and I have always found him to give a honest assessment of what was possible to achieve. he has always been pleasant to speak to, which engenders confidence in me that he is providing the best service available to me and my family.

Customer since 2012

Michael McGee at Charlotte Insurance is great to work with. He not only answers his phone but gets stuff done ASAP. Being new to the area I needed liability insurance then auto insurance and finally home insurance. He worked with me, answered all my crazy questions and emails and made me feel very important. I highly recommend his services. He will take good care of you and your needs.

Customer since 2018

Professional, knowledgeable, fast & caring!

Diana G., customer since 2012

Communication

Sherrye A., customer since 2014

Great customer service, Robin is always helpful. She is on spot when it comes to making sure we are all up to date

Customer since 2014

Very easy to work with— great rates

Customer since 2017

Robin is great

Mark B., customer since 2014

Michael always gave me prompt response and gave me appropriate information.
It was very helpful and I could made my policy smoothly.
Thanks for Micheal.

Tadashi S., customer since 2017

Always a personnel touch by Michael McGee.

Customer since 2012

Charlotte Insurance has been a reliable company. I live out of state and rent my house so I need to depend on a well run, honest organization.

Elizabeth C., customer since 2014

Mike McGee does a great job for us. He is very professional, very knowledgeable, easily accessible, constantly checks market prices to give us the best deal possible, and does great follow up! I would recommend him and Charlotte Insurance to anyone.

John W., customer since 2014

Prompt, professional…..a 10 is a 10

Customer since 2010

Great customer service!!!!

Katrina F., customer since 2013

Made it easy to make my payments

Customer since 2014

Concise and professional information. Researchers for best information suitable to the individual. Excellent follow-up. Friendly and extremely helpful.

Elizabeth H., customer since 2017

Hector has been great to work with and made getting insurance easy and affordable.

Customer since 2016

Michael McGee has been the most helpful insurance agent I have ever dealt with . They are quick to respond and answer any questions we have had . It means a lot when someone is so willing to help .

Lillian H., customer since 2016

Very comfortable talking to you and understanding our policy. Thanks alot for that!!

Customer since 2018

Thank you Karla for all of your help. I really appreciate it!

Doug F., customer since 2017

I have never had any problems, but I have never had a claim. Michael has always answered all my questions and given great prices for both home and car.

Joyce S., customer since 2015

You contacted us personally after we signed on.That means a lot when you are a new customer.

Ronald R., customer since 2018

This was by far easier than I could ever imagine. Support was great, very friendly staff and super efficient. Very quick to respond and have our policy ready

Dan S., customer since 2018

Good service. Nice and freindly people working together. And a very fair insurance company.

Rob Z., customer since 2015

Quick response to request. Great service.

Customer since 2017

Michael at Charlotte Insurance was very professional and followed up quickly. He was very informative and helpful getting the policy I needed. I wouldn’t hesitate to recommend him.

Customer since 2018

Professional service, great communication! We were able to obtain great coverage at a better price

Customer since 2018

Karla gave great customer service! Good quotes

Kadarrell M., customer since 2020

Karla Combs at Charlotte Insurance took over all my policies and made the experience very seamless and saved me money at the same time.

Rodrick C., customer since 2018

Hi – my agent has been a pleasure to work with always offering excellent customer service!

Customer since 2016

You have always been available when we needed you. You answer all our questions and make sure that we understand the answers. You are always very friendly and knowledgeable.

Customer since 2015

Your service to us is very professional. Each time we reach out to you, we get a response right away, we appreciate that.
Thank you

Paul C., customer since 2016

We like that you answer the phone and get back to us promptly!

Customer since 2015

I was without insurance and thought it was going to to be really hard to get renewed, but Mike made it very easy, fast, inexpensive and we did it on line. He saved me time and money.

Gordon C., customer since 2016

Mike was always responsive when I needed him and customer service is big for me.

Lori B., customer since 2015

Works to find best solution. Always will support as needed.

Customer since 2017

Great customer service

Customer since 2018

Mike has been a pleasure to work with and made finding the right auto and house insurance a breeze.

Matthew G., customer since 2017

Were able to put coverage in place in a timely fashion.

Daniel F., customer since 2017

The customer service was excellent and y’all are easy to work with.

Dana N., customer since 2015

Ken Baswell is a great steward of the company and always very helpful.

Lawrence B., customer since 2013

I’ve Used Charlotte Insurance for a little over 2 years. I received a bunch of quotes when I was looking and although money isn’t everything, it sure was nice to get a great quote on my business insurance. After I went with them, they followed up and made sure I had what I needed. Marcos monitors my policy and is never that “annoying sales guy” who just calls relentlessly. When he sees an issue or a change that I need to be aware of, he pick up the phone!

Mike N., customer since 2016

I am pleased with our relationship. I have no problems with your service.

Shep W., customer since 2014

Shopping around is not fun and can be very challenging. But, Charlotte Insurance is well known to go over and beyond to get the best rate for their clients. Thanks Mike!

Customer since 2017

Communication is key and Mike always does a great job of responding to emails and questions.

Customer since 2013

It’s been great dealing with Michael lately awesome help provided first with my home owners insurance and then with auto insurance 100% recomended

Customer since 2014

It’s a good feeling to know that Charlotte Insurance will be there for you and your family when you need there help .I want to thank you .

Customer since 2017

Responsiveness has always been great. It’s rare to find this level of personalized service anymore.

James S., customer since 2017

Markos keller, and kathy Miller are always there to help me out when I need my insurance papers!
They go above and beyond to help me find the best prices and fit my needs for my business.
Charlotte Insurance is the way to go!
Thank you

Customer since 2013

Charlotte Insurance saved me a lot of money on my auto and home owner insurance policies.

Clarence L., customer since 2017

Mike was super helpful and walked us through each step during this process. He made sure to find us the best deal and keeps us up to date on any changes we should make or if everything is good!

Michael B., customer since 2017

Excellent, available, and competent service every time.

Customer since 2017

The ease and convenience to pay our insurance on line. You have been a big help in The past.

Customer since 2016

Very easy and accommodating to deal with, offered coverage for our business that we couldn’t find anywhere else and rates were very reasonable.

Matthew C., customer since 2017

Timely, professional service.

Customer since 2017

I have 100% enjoyed my experience with Charlotte insurance. I haven’t had any issues as of yet for 1 and a half years. I have received quick responses to questions about policy or billing, and would recommend this company to anyone.

Eric P., customer since 2017

Always get great service from Karla with the focus on me, the customer.

Mike B., customer since 2017

I like that Michael assists me with any concerns that I have regarding my insurance.

Michelle W., customer since 2017

Your agents were friendly and helpful, your inspector was polite. I got value for my money and what I needed in insurance.

Customer since 2017

You are always there for us.

Willie K., customer since 2015

Was able to call Ken Baswell on his cell phone before he got to work for him to help me with my claim

Tim T., customer since 2015

Professional and dependable. Couldn’t be happier!

Erica T., customer since 2015

Karla was able to find an insurance co for us,when no one else could.
Thank You,
Patricia

Customer since 2017

My Agent Barbara has gone above and beyond to find me the very best insurance coverage , and at the lowest cost too! Not only that; her customer care is phenominal! I love having someone as an agent who genuinly cares about their customers , and does all they can to ease any concerns and answer questions— and Barbara does that! I am not usually one to boast ; yet I am PROUD to have Barbara on my side , and I have told many of my friends and colleagues about how pleased I am to have my insurance through Charlotte Insurance Group!
The only complaint I could think of is : I wish I had known sooner! It would have saved me tons!
I am a repeat client and refuse to switch to the more advertised “ bigger companies” , because I am very satisfied and they simply don’t have the Heart like Barbara does at Charlotte Insurance!
Thank you so much for asking me to answer this survey ; and a special “Thanks!” To Barbara and the Team ! It’s such a pleasure to have a reliable crew taking care of my insurance needs.

Yours Truly,
Jeanne Mears

Jeanne M., customer since 2017

Always attentive and responsive.

Customer since 2017

Very helpful and very informative, maked sure I had the right coverage to fit my needs.

Ivy M., customer since 2017

Your company stand by their name and follow up about the situation.

Lucinda P., customer since 2017

Provided timely and competitive quote options for products needed.

Customer since 2016

Mike is awesome guy to help with my auto insurance. He always response me on-time. I never felt to call him. Thanks for such a grt support Mike!

Tushar D., customer since 2018

Great Customer service and staff.

Customer since 2018

I have been very fortunate and well served in dealing with Mike McGee (and with Renee Carpenter) at you agency. Have already recommended them and your agency to others.

Thanks

JSS

Customer since 2016

Prompt professional attention and competitive rates. I have already referred at least one other prospective customer to you.

Eric D., customer since 2018

very competent and customer focused. I enjoy our business relationship very much.

John N., customer since 2018

Any time when I need some information , they answer my questions . Good job .

Miguel M., customer since 2015

You were able to help me in a situation when other companies wouldn’t or couldn’t assist me. I really appreciate the time you took and the courtesy that I was given. Thank you!

Julie N., customer since 2018

Michael McGee has been extremely helpful with my home, auto, umbrella and rental property insurance policies. He shops them every year when they come up for renewal and finds me the best policies that make the most sense.

Robin P., customer since 2015

Hardin has been great to work with. As a new franchise/business owner, I had lots of questions and concerns. Hardin is quick to respond when I reach out and I believe he cares about my success. He is always professional and helpful.

Leda N., customer since 2017

Our agent is thorough, courteous and expedient. Never an issue. Rates very competitive.

Catherine J., customer since 2017

It has been my pleasure working with Michael McGee. Michael made my switch from my previous insurance company simple and easy. I’m satisfied.

Customer since 2018

Very quick response with any and every question we have/had

Customer since 2018

Our Agent Kathy Miller was very kind and patient with us during our application process. She continues to be very accommodating to our insurance requests. She is a true representation of what an agent should be to its customers.

Norman M., customer since 2017

Kathy and Mr. Keller always answer my calls and they go above and beyond to make sure my needs are taken care of. THANKS.

Marcos V., customer since 2017

Michael McGee at Charlotte Insurance is really good to have on your side when you need help with insurance..

Customer since 2017

Always helpful and quick to respond to inquiries!

Customer since 2015

Always friendly and professional

Customer since 2015

I greatly appreciate the courtesy; the professionalism of the staff; the dedication and commitment the company provides to ensure that our questions are answered and our insurance needs are fulfilled.

Spencer H., customer since 2016

You’ve done a great job understanding our needs and providing great customer service along the way.

Jamie H., customer since 2016

Creative ideas to offer reasonable family coverage for both business & pleasure vehicles. Karla was very attentive & patient which is one of the reasons we switched from State Farm.

Customer since 2018

Has been great dealing with NGI. Would recommend to anyone.

Customer since 2016

Got back to us right away and talking to the apartment where we are going to get the insurance all set up

Timothy W., customer since 2012

Responsiveness on requests related to insurance quotes, coverage, billing, etc. Range of insurance offerings

Customer since 2015

Marcos and Kathy have been service oriented, professional, ontime and incredible to work with. They make this part of our business easy.

Clarke C., customer since 2015

When ever we have questions or in need of any documents, they’re quick to answer and email the documents within a day or two.

Customer since 2018

What I value the most is a quick response to questions. Robin has always provided this for us.

Monique M., customer since 2016

I was able to get the information i needed at such a great low price !

Customer since 2018

Very responsive at trying to find best options

Daniel G., customer since 2016

Professional and caring (willingness to help)

Customer since 2017

Always ready to assist.
Prompt response to any questions.
Reliable services from the first day.

Earnest A., customer since 2019

Great response my needs

Customer since 2017

Have always been very helpful and always get back to me with an answer thanks so much for all you do for us

Sharon B., customer since 2017

Mike McGee is good man who looks out for his customers. Would highly recommend.

Patrick C., customer since 2017

Answer any of my questions in a timely matter

Nicholas C., customer since 2018

Always very personable and polite. always helpful when need something.

Customer since 2017

Mike is one of the GOAT for Insurance Agents! But so is the entire staff at Charlotte Insurance!

Nila K., customer since 2011

Very responsive at trying to find best options

Customer since 2017

Provide timely feedback to phone calls, emails and certificate request.

Customer since 2016

We are very satisfied with our coverage and premiums. We haven’t had any problems when we needed to speak with a live person. The services are great. Thanks!

Customer since 2017

Insured me when others wouldn’t. Always good fast service.

Fedrick A., customer since 2016

First, I walked in without an appointment, needing car insurance since I had just arrived from Calif. Barbara, even though she was very busy, took the time to chat with me and find out my needs. The next day she had researched all insurance possibilities and found the perfect fit. So, in my humble opinion, Barbara is an asset to you and you should give her a raise. 🙂

JoAnn K., customer since 2017

I think it all starts with the agent. In my opinion Michael McGhee is the best. He always tries to find the best policy to fit the client. He is a no drama kind of guy who just gets the job done.

Kathleen M., customer since 2017

My agent Michael is very responsive and listens to my needs. He is always thoughtful in what he recommends and informational regarding procedures that are needed, if information is needed to be provided to lenders.

Customer since 2015

Mike has been great to work with. He’s responsive and he’s found good quality coverage for me at a reasonable price!.

Customer since 2017

First off Kirk was very helpful getting me set up with my first policies. Beyond that he was able to secure a new carrier when my original carrier stopped underwriting my trade. Thanks again Kirk for all the support.

Kevin N., customer since 2015

Barb always calls or emails back quickly if we have any questions , appreciate that a lot

Customer since 2016

Robin is a great agent. She was able to help us when our old insurance company dropped us several years ago after many years of being with them and filing one claim . Thank you Charlotte Insurance and especially Robon for your help!

Customer since 2015

Very friendly and courteous service, you took care of all our needs!

Tin L., customer since 2016

You have made this a completely hassle free experience. I haven’t had to worry about anything and i know when i need you all i have to do is call.

Customer since 2017

Competitive prices and very nice to deal with.

Kevin L., customer since 2018

Robin took it upon herself to let me know we were paying too much and she found us a much more reasonable plan! Having had 2 water damages and no agents willing to work with me at ALL 5 years ago b/c of terrible luck, I am SO very grateful for her customer service skills in a world where that is a rarity.

Melissa S., customer since 2014

Very responsive if anything comes up.

Robert A., customer since 2016

Barbara is a great agent. She was able to help us when our old insurance company dropped us after one of our drivers got a DWI. Thank you Charlotte Insurance and especially Barbara for your help!

Customer since 2016

Excellent service. Attentive

Customer since 2018

Great service! Unbeatable prices and prompt response when I have questions or issues. THANK YOU ROBIN!!!

Laura T., customer since 2014

Hector you make my life simple when it comes to my cars. Thank you

Customer since 2017

Barbara has been really helpful throughout my time using Charlotte insurance – especially when I had trouble with awful National General. Thanks again!

Camille Z., customer since 2015

You knew exactly what we needed, got right on it, and provided us with the service we needed. Plus, you were a pleasure to work with.

Donna D., customer since 2018

Michael responded quickly to my request for an estimate. Everything was easy to understand and he helped us find the right policy for our project.

Corey E., customer since 2017

Michael Mc Gee our agent is very helpful and friendly. Being new to North Carolina i felt very welcomed and assured. Thank you so much Michael!

Margaret G., customer since 2018

Hardin was very professional and reached the best price for the coverage I needed.

Tracie Barnes

Tracie B., customer since 2018

YOU ARE ALWAYS THERE FOR ME…..WHEN I HAD A PROBLEM….YOU NEVER GAVE UP…YOU STUCK WITH US TO FIX THE PROBLEM….YOU ARE THE BEST INSURANCE COMPANY IN CHARLOTTE….YOU ARE THERE FOR THE PEOPLE….I WILL ALWAYS RECOMMEND PEOPLE TO YOU…THANK YOU….

Angelo P., customer since 2018

Barbera is great and has helped me with lots of different situations

Chad P., customer since 2015

I start by saying that I have referred my sister and her husband.
Ernest & Bernice Prioleau Walker
The agent Robin was / is very personal and diligence in working with me to get the most accurate insurance

Customer since 2017

Convenient, simple, and speedy service.

Emiko D., customer since 2017

Helped us find a great price for jet ski insurance. Our previous insurance agent was not able to help

Customer since 2017

When I call you’ll you help me fast it didn’t take a week it was the next day. And plus ya’ll was so friendly that’s what I like.

Customer since 2017

Low prices and great customer service.

Michelle C., customer since 2016

Great at responding to calls and answering my questions.

Customer since 2015

What my wife and I appreciate the most is how Robyn has been there for us and taken the extra steps to assist us. The best example is when she came to our new residence to take a picture that the insurance company requested. Definitely she we out of her way to help her client.
Dave

David E., customer since 2016

Very good service & rates for liability insurance on commercial properties.

Customer since 2015

Robin is SUPER helpful anytime we call with questions or needing to review coverage plans. We would recommend calling Robin anytime!

Customer since 2015

Charlotte insurance has award winning customer service. Michael was nice, polite, and courteous. He also gave me options and with his knowledge of insurance guided me to choose the best insurance for my needs. The cost was inexpensive and I was insured right away.

Jacqueline T., customer since 2018

Our agent, Barbara Sylvester, was very helpful in a friendly and professional way. She addressed our needs an took care of us quickly and efficiently. I would recommend Charlotte Insurance to anyone who is looking for insurance.

Caryn C., customer since 2015

Worked with me on my needs and provided service in a very timely manner. I was most impressed with Hardin because he took his time to answer all of my questions and really explain things thoroughly and easily.

Brooke W., customer since 2018

Very helpful, friendly service. Worked with us to find the best policy for us in our situation.

Customer since 2017

Ken truly helps any way he can. Working with him is easy.

Brandon H., customer since 2018

I thank you for your wonderful work in insuring my home. Great customer service.

Casuella R., customer since 2017

fast service and quick response

Customer since 2015

Agent knew the policy and was very helpful

Cindy C., customer since 2018

I like to have COI requests done quick and simple. Markos Kathy are always helpful.

Rick G., customer since 2015

If not available, he always gets back to me very quickly.

Cathlene C., customer since 2016

They give you the right insurance that your truck needed. Best service

Solomon H., customer since 2016

You all was real helpful and it was real easy to get insurance through you all it was not difficult it at all

Angaleator T., customer since 2018

Mike is very professional and his customer service is beyond compare.

Timothy H., customer since 2018

Responding to my request

Customer since 2017

best prices and took time for me when i had any question

Daniel C., customer since 2018

Always available to answer questions. I feel as if Michael McGee is my car insurance advocate which is nice to have in this day and age.

Sebastian R., customer since 2016

Always a smooth process in handling any issues and available for any questions. The personalized service is exceptional.

Kedra B., customer since 2016

Answer every question promptly, and look for best coverage to suit my needs.

Martin W., customer since 2015

Your company has provided great service, and Ms. Mariela Cruz has provided that great service with an awesome attitude, thanks you Ms. Cruz.

Donald J., customer since 2014

The Charlotte Insurance group has been a life saver. At a critical time when I needed insurance coverage for my vehicles; they were extremely courteous, helpful, and right on time. Thank you for your commitment to service.

Customer since 2017

quick and courteous service.

Julius M., customer since 2018

Awesome customer service

Claudia H., customer since 2015

Mike has been my agent for 5 yrs and I am very satisfied with what he has provided me for my auto and homeowners coverage !

Fred P., customer since 2013

Mike McGee was fantastic to work with. His customer oriented approach put his one step ahead of the competition.

Mike answered all my questions, helped me stay on top of the process and made the situation, which could have been stressful, very easy. I never felt like I was burdening Mike by asking questions (and I ask a lot of questions). Thank you, Mike!

Customer since 2017

Mr. Hawes is a great Agent who has always met our needs, answered our questions and been available to us when requested. Charlotte Insurance is a great company to work with and highly recommended.

Michael N., customer since 2016

Mike was able to place our homeowners policy with the right insurer at a fair price. He is very knowledgeable about homeowners policies and was able to walk me through the process of choosing the right coverages for my family.
Mike the Machine!

Jamie H., customer since 2015

Great feedback and communication

Chris B., customer since 2016

An informed staff always available and helpful!

Sherry W., customer since 2014

At Charlotte Insurance you’ll find extremely helpful agents that take the time to make sure you understand all of the details of your policies. The added sense of security in working with individuals who have years of experience is priceless.

Laura F., customer since 2017

My favorite part , besides my agent, is how these guys search and find or fix any issue and take care of it for you!

Terra C., customer since 2017

My insurance is always handled without needing too much of my attention, I get quick responses and rates are great! What more could I want! Thanks!

Customer since 2015

Karla is very professional and a pleasure to work with

Customer since 2018

Hardin persisted to find us company that was will to insure a small dietary supplement company when it appeared that there was no interest in doing so.

Customer since 2017

Very attentive and helpful w handling of water damage claim. Responded quickly and efficiently. We were very pleased!

Daniel K., customer since 2016

We have been very happy with Charlotte Insurance. They are always quick to respond when we have a question or need something like a Certificate of Insurance.
It is nice to know we can always get a person to assist us that is professional and committed to helping us.

Keith H., customer since 2014

Your communication has been consistently great.

Tom G., customer since 2017

Excellent customer service, responsiveness and friendly professionalism.

Customer since 2017

Really appreciate the prompt service and effortless customer experience at Charlotte Insurance. Mike is on speed dial anytime we have a change in our insurance needs.

Alan L., customer since 2013

Nice to work with and very friendly.

Gene W., customer since 2017

Courteous, expedious service for a first time customer.

Customer since 2018

Karla is the best!!! Never had service this great until we started dealing with her!!!

James G., customer since 2015

ALLWAYS PROMPT AND COURTEOUS

Customer since 2016

Mike was awesome and knowledgeable. It saved me a tremendous amount of time and money. Very convenient and prompt in responses and service.

Customer since 2017

My agent always is helpful and communicates well! I’m very appreciative of his service!

Customer since 2018

Always there when I have a question or need something. Took a risk on us and we appreciate it.

Customer since 2015

Great service and will definitely help by all means to find affordable coverage for insurance period and really cares.

Richard E., customer since 2015

Hector was key in making my experience stress-free. This company has the best customer service of any insurance agent out there!

Tina J., customer since 2012

Be advised Barbara is the best I’ve been working with her through the years and she always found a solution to anything I needed she is very much professional I wouldn’t want to work with anyone else when I call I always call her private number because I know I will be taken care of in a prompt manner thank you!

Donald B., customer since 2014

I really appreciate how helpful and pleasant Robin is to work with. She returns calls promptly and is very knowledgeable.

Customer since 2013

They are always very quick to respond, explain everything in a way that I can understand (insurance CAN be complicated) and they saved me a lot of money! What more can you ask for?

April H., customer since 2017

Incredibly responsive. Developed a solution that fits our needs. Very easy to work with.

Dwight G., customer since 2017

Communications were very effective.

Hector H., customer since 2018

Price is excellent in comparison to what I was paying. I’m saving a ton an I have better coverage. I am very happy!

Shelley S., customer since 2018

Michael has been great to work with! Very easy process!

Customer since 2018

Very helpful cost is great and get responses quick thanks to
Michael McGee

Samuel S., customer since 2018

New to Charlotte, NC. Charlotte Ins was easy to ask questions and get answers and get a various quotes

Customer since 2018

Was very helpful and informative when I was looking for insurance

Windsor B., customer since 2018

Barbara Sylvester gives my daughter and I great service.

Carmen F., customer since 2010

I have always had amazing customer service reps help me with whatever I have needed. They get answer your questions immediately and make you feel like family!

Samantha R., customer since 2010

businesses are made up of people. Michael is the main reason we do biz with Charlotte Ins. i like everyone there but Michael is very responsive and finds me the best for my needs.

Customer since 2010

You send out certificates in a timely manner.

Customer since 2017

Great service.

Customer since 2009

Great price for my budget and always a quick response

Customer since 2017

I am so lucky to have your support!

Andrew F., customer since 2017

Easy to get in touch and communicate with, made finding insurance easy, since they did everything

Customer since 2017

Charlotte Insurance has been the best company I’ve ever used! Mike makes it easy for me to communicate with him if I have any questions or concerns. The online payment method is simple and easy to use with no additional fees!!

Andreka W., customer since 2017

Good rates, respond to questions, helpful attitudes

Bobby M., customer since 2017

You have always made everything right. I know I can count on you

Customer since 2015

You found me cheaper rates than my previous insurance carrier.

Alisa H., customer since 2017

Very good customer service they try there best to get you the best quote on insurance..

Antoinette L., customer since 2017

Your response time was very swift, ie from the time I called you to inquire about coverage and the time it took you to find me coverage.
You were also very professional, knowledgeable and paid attention to my insurance needs.

Customer since 2018

Hardin has been awesome to work with. In seeking insurance for our new business, he was able to work us through the intricacies of the different liability policies needed from all angles. We continue to use him for our other businesses and look forward to continuing our relationship with him and Charlotte Insurance Group.

Customer since 2017

Insurance is a complicated area for me. You answer the questions I have and you offer answers to questions I didn’t even know I should ask.

Customer since 2016

it’s just a good service
i had good experience with the adjuster
he came right away and fixed the problem
i call for any thing they answer me right away

Sommer H., customer since 2018

Excellent customer service!! Friendly, knowledgeable, and prompt service

Customer since 2013

Our Agent listens and allows near 24 hour access and has always fulfilled promises on rates and coverage

Amicah B., customer since 2018

Hector is our agent at Charlotte Insurance. He is a complete professional ! In addition to his friendly and polite way of being, he is extremely effective in everything he does! It is extremely visible to us how much he loves his work and knows what he does. With every experience we have with him we confirm that he is the ideal professional to work with. Knowledge and efficiency are two criteria that we always look for in a professional and Hector gives 100% !!! Highly recommend Hector with Charlotte Insurance.

Luiz T., customer since 2012

The premiums decrease as time goes by

Customer since 2020

I know for a fact I’m getting great rates on my home and auto because let’s face it I can go on the internet and check myself. The reason for using Charlotte insurance is that I can have someone I can actually talk to if there are any issues. Not just send an email and wait a few days for a response or talk to a person who has no idea how to handle an issue. They have been very professional always and really helped make it an easy process overall. I highly recommend Charlotte Insurance!

Matney H., customer since 2009

Fast friendly customer service. Very knowledgeable of what is needed. Thanks very much

Thomas D., customer since 2018

I met Miss Barbara Sylvester couple years ago when I was in need of Rental Insurance when helping my son to get an apartment and she was so kind and helpful that now we have 3 cars insured with your company and my home. I am with Charlotte Insurance b/c of Miss Barbara,she is the best. She treats me like a part of her family and she always goes beyond the call of duty taking care of my needs. Great asset to your entity. God Bless her.
THANKS MISS BARBARA

Hector B., customer since 2016

Saved me 300.00 bucks and answered my calls within the hour

Carmen G., customer since 2017

Quick response, reasonable rates and awesome customer service!

Customer since 2017

Quick and competitive good pricing!

Jernel S., customer since 2016

I’m very satisfied with the service that I have received and my agent is wonderful

Helen C., customer since 2014

Friendly, helpful people.

Customer since 2014

Prompt responses with accurate information. Providing the best coverage for the lowest available premiums. Friendly service.

Customer since 2016

Every time I call to speak with Robin she gets my questions answered but she also really takes the time to see how me and my family are doing. I’ve never met her face to face but I feel like we’ve been friends for years

Lauren N., customer since 2014

Being very good about guidance with my claim and looking out for my interests above your own. I realize that you forego some benefits with larger claims, but it didn’t interfere with you guiding me in a noble way.

Manish S., customer since 2013

Low insurance premiums

Customer since 2014

You guys reexamined my my current insurance policy and found the best policy and company to save me money while having the same policy

Customer since 2014

The professional one-on-one service and the variety of services offered.

Christopher G., customer since 2017

First and foremost you made your services available to me when the company I use for home and auto insurance refused to insure my business.

Second, it was easy to renew my coverage.

Customer since 2016

Thank you for the survey and I am more than happy to share my thoughts and feelings.
Charlotte Insurance has always been available, responsive and attentive to all of our needs. The Account managers all the way to the latest in Ms. Anna Sage have gone over and beyond in accommodating the complexity of my accounts in LLC./account settings originally which affected set up but also Start and Renewal dates and making sure that we had the best rates and policies. Thank you and I would definitely recommend Charlotte Insurance in the future.

Michael A., customer since 2013

Robin was very helpful in setting up our policies. I love the way you do business nice and polite!!!

Customer since 2014

Good attitude and fast services

Customer since 2012

Kathy is very quick and responsive to the needs of our business.
I have done business with Charlotte Insurance for a number of years and would recommend them to anyone

Bill D., customer since 2014

Calling to get assistance for car insurance questions & speaking to Hector has always been satisfactory & very helpful. He is knowledgeable, friendly & efficient. I am always satisfied w/his answers.
Speaking w/Robin concerning home insurance also is very satisfactory.
Pay these two more & keep them!!! If not for them, I’d look for another Ins. company.

Customer since 2011

Atencion personalizada

Customer since 2013

We’ve been with Charlotte Insurance for seven years we are very happy and satisfied with the service they provide no hidden costs everything is upfront. Our agent Miss Robin is the best thank you Charlotte insurance and Robin Smith.

Holly V., customer since 2009

I’m very pleased with the service I have received thus far with Charlotte Insurance. Hector is always very helpful and I have sent at least 2 new clients his way!

Edward S., customer since 2014

The service that y’all provide.

Ruth C., customer since 2014

your representative Michael is the best.

Harisha R., customer since 2011

Service very promptly.

Rosendo A., customer since 2014

Actually, the only reason we don’t go with a cheaper insurance company is because of the service we receive from Robin Smith. She is the reason we stay. Jack and Barbara Joyce

Leland J., customer since 2010

Excellent, friendly service!

Customer since 2014

Your agency wrote a policy to cover my home after the previous insurer processed a hail damage roofing claim as three separate claims and then would not renew my coverage. The rate was very high for three years, and Charlotte Insurance (Robin) proactively contacted me prior to renewing the expensive policy for the fourth year to advise me that the three years was up, and I was eligible for a policy with another company at a more affordable rate.

Customer since 2012

It’s almost like a best friend in life, always there when you need them.

Detrevius C., customer since 2013

You have helped me to make sure my policy coverage is correct for the property I own and not just sell an insurance package.

Customer since 2014

Consistant, Professional, and very friendly, help correct problems very quickly.

Kendall G., customer since 2007

I enjoy the friendly and professional staff, they have always handled all my insurance concerns with care. I have been with this company for 10 years, and they have never let me down.

Camille S., customer since 2011

your support as needed

Customer since 2014

Michael is extremely responsive and easy to work with. He answered all of my questions and was very thorough!

Anna L., customer since 2017

Kirk answers my questions instantly. I feel as though he knows my account like it’s the only one he has. When I need a favor, he is on it like a flash. There is no substitute for piece of mind.

Dano H., customer since 2012

Working with Kirk has been great. He’s always quick to return my calls and respond to my emails. Kirk has also helped out many of my coworkers get there Comp and Gen. Lib polices.

John C., customer since 2010

We always get prompt responses to any questions!

Bradley A., customer since 2009

great service and very friendly

Chul H., customer since 2018

Kirk always works hard to obtain the best rate for my business.

Allen B., customer since 2015

Prompt response

Jeff T., customer since 2013

I have always enjoyed the attention to my needs by everyone I have ever worked with at Charlotte Insurance. Even though I know you have thousands of customers whenever I call I always feel as if i’m number one.

Frank M., customer since 2015

Prompt response to request.
Courteous, and professional.

Prab D., customer since 2015

Hector was always available via his direct line when I needed an immediate answer to a question!

Micah S., customer since 2012

Always available to discuss coverages and lend good advice at a great value.

Customer since 2012

Great response time and accessible personnel!

Eric S., customer since 2012

Great representation to help us through our needs.
Thank you for all your support.

Eric G., customer since 2008

Barbara goes above and beyond and always finds the right rate for me. She is always available and professional.

Deanna H., customer since 2014

We have been “easy”! Haven’t needed to use your services for any accidents since we began with you. All good so far!

Customer since 2014

The people are very knowledgeable and very courteous.

Customer since 2013

All is well.

George F., customer since 2014

Always very helpful in getting us coverage and great rates. Thanks!!

Patricia H., customer since 2012

They’re very professionals and they help you out whatever you need

Roger P., customer since 2014

Hardin has been there for me answering my questions and explaining in detail all the ins and outs. I am confident that I have proper coverage due to his diligence.

Faryl C., customer since 2017

Ken is awesome

Customer since 2015

When a local insurance company canceled my policy due to storm damage and nobody else would provide coverage Charlotte Insurance was the only place that was willing to help me find homeowners insurance. They also look for the most affordable and best coverage for you.

Customer since 2014

Their service is great. A good company to work with.

Customer since 2011

Great Service.

Customer since 2016

Overall knowledge of bonding process, given that mine was non-existent. We talked to other providers, but never seemed to get a comfort level. I will definitely be recommending you and your team.

Chris L., customer since 2017

We’ve been given the best service when needed without any hassle

Rosemary T., customer since 2014

You have been great about getting back to me in a timely manner and helping me to resolve my issues.

Lloyd B., customer since 2014

Sean Hertel has provided excellent service. He has done an excellent job of getting competitive quotes. With the new alliance more markets will be available to him through Charlotte insurance

Rodney P., customer since 2012

Very responsive and helpful!

Cindy C., customer since 2014

Mike McGee is just consistently great to work with. He always takes care of everything I need.

Customer since 2012

I’ve been using your company for several years and don’t have the need to talk with you very often, but when I do I usually get a quick response.

Customer since 2005

Mike McGee is always a great help and very dependable!

Matthew H., customer since 2011

She is so kind and helpful and very Good

Customer since 2014

Ken was very helpful.

Beth M., customer since 2018

Kirk made it simple and easy. Thank you so much.

Glen C., customer since 2018

Hector always answers our calls and gives us the attention we need. He is very attentive and informs us of any issues or promotions going on with our policy. We rely on him as much as our insurance policy and they both always have us covered.

Aida H., customer since 2019

Your premium is competitive!

Customer since 2014

Answered my questions quickly
Did research with my lender escrow and confirmed that I was paying lender forced insurance – due to my loan being taken over twice in 2 years by other lenders .
Being from overseas your immediate action was great and ability to quickly re insure our property correctly .

Mark J., customer since 2018

Great customer service!

Customer since 2013

Very professional!!!

Terry L., customer since 2018

Responsible customer service from Hardin Hawes! We appreciate it!!

Ashwini K., customer since 2015

Mike McGee is a great agent! He always looks out for our best interests!

Thanks Mike!!

Andy Hoyt

Andy H., customer since 2018

You gave start up company a fair insurance price

Wayne M., customer since 2018

I appreciate Michael’s personal attention and genuine concern.
I am at the agency because of him.

Thomas C., customer since 2013

THE BIG ONE – You did all of the leg work! Made our selection easy.

Customer since 2018

Considering any other insurance company I called was very expensive because of my past driving history. I’m very thankful to have found charlotte insurance with the rate that I got.

Kristin H., customer since 2018

Working with Mike at Charlottes Insurance has been so easy and helpful! They got us the best price for the insurance we needed. Mike is always super quick to respond and attentive to questions and concerns. I would definitely recommend Charlotte insurance to anyone looking for a new or different insurance policy option.

Gina D., customer since 2018

Charlotte Insurance gave us the best prices of anyone we asked, and they did it with a smile. We appreciate them very much!

Juan P., customer since 2018

Expert advice and prompt feedback!

Alee S., customer since 2018

Always there .
Thanks for working with me during the years.

Fannie W., customer since 2012

Mike is responsive and easy to work with. I have not met Mike after many years of excellent service. I trust his counsel on insurance matters.

Kaunda M., customer since 2012

Mike was very efficient and accurate in assisting with my insurance needs right when I needed it!

Shalanda J., customer since 2013

coverage at a good price

Timothy C., customer since 2013

Y’all took care of the problem and you have always been fair.

Robert S., customer since 2014

Always very friendly!

Customer since 2014

You can always get a hold of your agent and they are the best in town at finding the lowest rate for anything you need covered.

Robert P., customer since 2014

Always answers my questions promptly.

Gregory C., customer since 2014

good service and pricing

Customer since 2013

Michael was so easy to work with- very timely with responses!

Russell M., customer since 2012

Great customer service and support, am very pleased with the level of service and professionalism that they have it’s been a great experience over the years….keep up the outstanding service Charlotte insurance….thanks
José H.

Customer since 1999

We didn’t get the run around when we had to have our roof replaced due to hail damage last year. You sent out an inspector he agreed, we filled out the paper work, we got a contractor, you paid him and done. It was a great experience.

Customer since 2014

It was the only place affordable after a DUI. I have already recommended you to friends.

Customer since 2011

Charlotte Insurance is one of the most professional companies we have ever dealt with. The representatives work hard to ensure you pay the lowest rates possible, and are readily available to assist when there is a problem or a policy issue. Every representative I have worked with over the past many years has been extremely polite and very personable and and a joy to work with. Thank you all!!

Customer since 2011

Very helpful, knowlegeable staff

Customer since 2014

Help with finding a policy that fits my needs

Shevonna S., customer since 2013

We love Robin specifically. Kind, quick, efficient, professional. What we need when we need it.

Stephen W., customer since 2014

Michael is responsive and finds me the best opportunity possible.

Adam V., customer since 2012

Friendly service and quick response to our needs.

Steven S., customer since 2016

Charlotte Insurance has taken the best care of me and my family for years. I know I can rely upon Robin Smith to make certain I have the very best and correct protection in every situation. I live in a historic property that many companies would not insure or would not insure for a reasonable price. I also have a complicated domestic situation, with my\his\ours property and children, teenagers who are beginning to drive! Our situation seems to change constantly with more children aging into driving, leaving home, us buying a second home….Robin is always right on top of whatever changes are happening in m y family and always gets me just the right coverage at a reasonable price. I can’t imagine going with anyone else!

Lisa C., customer since 2012

Great service thus far. I will have a more precise opinion after my car accident claim is handled.

Kim S., customer since 2013

Awesome service love dealing with …

Jean W., customer since 2013

The agents at Charlotte Insurance that I have worked with have always been professional and extremely helpful in taking care of my insurance needs. I am especially appreciative of the assistance that agent Mike McGee has given me over the years. He helps me choose the best coverage level and deductible for my needs and gets policies with affordable premiums from established insurers with good reputations for servicing claims. Additionally, he is very responsive, always returning phone calls and emails on a timely basis, and takes care of policy changes as quickly as possible.

Customer since 2012

Prompt response to questions and requests.

Andy P., customer since 2016

I have insurance Dealing with Michael McGee for years love the service that he provide for me my family and friends.If I have any question I and need answer Mike was there with my answers Mike left the company and came back I found him. I haven’t found a better agent than Mike he’s a keeper .

Tanegla S., customer since 2011

great company

Customer since 2014

Mike McGee is on top of his game! He sees everything through to my satisfaction and makes suggestions to improve on my needs.

Mark Z., customer since 2013

The main aspect is you have kept our home insurance form going up.

Customer since 2014

Prompt, efficient service – thank you!

Customer since 2014

You are fantastic-always top service Thank you

Customer since 2013

Responsive, professional, caring, and helpful best describe Charlotte Insurance during the six years that we have been customers.

David G., customer since 2013

Finding best insurance companies, and find the better prices!

Customer since 2009

Fabulous customer service.

Ralph W., customer since 2013

Michael McGee, you are a straight up guy. I reached out to you a few years ago and you delivered. I was looking for car and house insurance at a cheaper rate and you were able to find companies that made more sense when it came to total outgo of my hard earned dollars! Thanks again!

Michael A., customer since 2014

You are there when I have any question.

Roy P., customer since 2014

Hector is a very nice person a good agent that was willing to go above and beyond to help you in any way he can to get you the lowest insurance possible I truly do appreciate

Donald B., customer since 2007

When I needed prompt and professional assistance with my insurance coverages your agent was extremely helpful and quickly put me at ease about the special coverage I needed to purchase.

Customer since 2012

The company offers great services

Vicente N., customer since 2011

Whenever I call or email I get immediate response to my questions and I like the emails on holidays and special events

Deborah M., customer since 2013

Very responsive to my concerns.

Customer since 2010

Robin is a prompt and great communicator.
That is what I need as a real estate investor.
Thank you, Robin.

Customer since 2014

I have dealt with Robin Smith for 9 yrs she is courteous and always explain everything so you understand it. She is a great employee of yours.

Bernard C., customer since 2010

You guys are the best. You saved us money and are very knowledgeable. i will send all my friends.

Paul and Shag

Mary B., customer since 2013

We’ve been doing business with Mike McGee since moving to the Charlotte area five years ago. Anytime we have a question Mike responds almost immediately. We have our three properties and two vehicles insured by Charlotte Insurance, and must say… We’re very happy with Mike and Charlotte Insurance.

Lawrence B., customer since 2012

Michael E. McGee, our Account Executive, was professional, kind, and very helpful. Super grateful him!

Richard B., customer since 2010

Quick response times and looking out for us to be sure coverages match our needs, while also getting the most bang for our buck !!!!

James G., customer since 2012

Robin was always so helpful when we first went with Charlotte Insurance about 10 years ago. I spoke with her recently and again received a very helpful explanation.

Customer since 2012

Mike McGee is AWESOME!!! Quick response on any questions we have.

Lekisha S., customer since 2014

Always available and can answer any questions I may have.

Thank you for your professional service.

Lesa Westhafer

Michael W., customer since 2014

Great service and an overall great company.

Customer since 2013

You’ve always taking care of my needs

Mark B., customer since 2014

1 Great service
2 very polite agents
3 fast solutions

Lazaro G., customer since 2013

Barbara is very thourough and i feel like she really cares.

Customer since 2012

I LOVE the level of service I have gotten from you. I have called on several occasions with questions about my insurance and you have taken care of every concern I had. I know I am not the most organized person and depend on you to keep me on track. In summary, you make me feel like a special customer!

John H., customer since 2014

I was in a very bad situation and you guys truly saved my life. I could never have been more grateful!

Customer since 2014

I only have business insurance here but every year I call to renew Ken Baswell is right on it that day. Thank you

Mary B., customer since 2014

Charlotte Insurance gives excellent service to there customer.

Mayank A., customer since 2014

Every time I call you are always extremely attentive and solution oriented.

John G., customer since 2009

I always had received great service from my local Agent, at Charlotte Insurance… Thanks..

Abel B., customer since 2012

Hector is always helpful, professional and willing to answer any questions that I may have.

Customer since 2014

You were friendly,helpful and welcoming

Customer since 2012

Quickly responds to certificate requests.

Robin L., customer since 2014

Mike McGee is an exceptional agent

Scott W., customer since 2010

Hector Bonilla is so helpful.

Mia S., customer since 2014

Hector helped me so much by looking at my options I could choose from. Would recommend.

Angel H., customer since 2012