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    Marty Karriker PRESIDENT & CEO

    Co-Founder of Charlotte Insurance

    Marty Karriker, who is the President & CEO of Charlotte Insurance and a native of Charlotte, North Carolina, began his insurance career in 1990, first in the Life & Health Insurance industry while still attending college at NC State University. As a scholarship athlete, Marty played football for the Wolfpack but became sidelined due to injuries after his junior year. This afforded him the opportunity to get an early start in the insurance industry. Upon graduating NCSU with a B.A. Degree in Business Management, Marty purchased an existing Home & Auto Insurance Agency. Soon after he expanded his footprint to 10 additional locations across the State of North Carolina. By the end of 1999 he sold all of the far reaching locations and began focusing on the local market of the Greater Charlotte Area. Charlotte Insurance has two offices in Charlotte and one in Cornelius at Lake Norman where it is one of the largest privately owned insurance Agencies in Premium Volume and Customer Base in North Carolina & South Carolina. Mr. Karriker was also a leader in seeing the need to embrace Agency Automation and Internet Capabilities, which is much attributed to the success of the company. Today, he mostly oversees business infrastructure, marketing, development, growth and implementation. And just as important, he has established a sales culture and a vision to allow each Team Member to achieve personal growth every year in earnings, knowledge, and advancement within their career. Marty specializes in the following areas: General & Professional Liability, Commercial Property, Commercial Auto, Workers Compensation, Directors & Officers Liability, Cyber Liability, Employee Practices Liability, Employee Benefits Liability, and additionally Home & Auto Insurance.


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    Anna Sage

    Senior Commercial Account Manager

    Anna has been in the insurance business for over 35 years and joined Charlotte Insurance In 2016. She has lived and worked in the Lake Norman and Charlotte area since 1989. Anna specializes in Restaurants, Home Owner and Condo Associations, Apartments and Dental Insurance. When Anna is not working she enjoys spending time in the Beautiful North Carolina Mountains and traveling out West.

    Email Phone: 704-945-2336

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    Kirk Delatorre Bilingual in Spanish

    Commercial Account Manager

    Kirk joined Charlotte Insurance in 2002 and has been instrumental in growing our commercial division. Kirk’s heritage hails from Cuba which has aided Charlotte Insurance in increasing the Hispanic client base within our commercial division. Kirk is a seasoned professional and is proficient in all lines of commercial insurance coverage.

    Email Phone: 704-887-5508

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    Jamey Flippin

    Commercial Lines Producer

    Born and raised in small town NC, Jamey moved to Charlotte in his early 20’s to pursue education and a stable career. However, once finished with college he met his wife and happily followed her career to Raleigh, where he found a passion for selling wine and craft beer. Their love of Charlotte and the hometown Panthers brought them back here, where he and his wife settled in Cornelius with their 2 dogs. Eventually realizing he loved consulting more than selling, he made the life change to pursue insurance and devoted his efforts to helping his former customers protect their businesses they love so much. Given his background so closely tied with the Hospitality and Beverage industry, he has chosen to focus his time on educating his Commercial clients as to the full benefits of making the right insurance decisions.

    Email Phone: (704) 552-5888

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    Kathy Miller

    Commercial Lines Advisor & CSR

    As a former Insurance Agency Owner before taking time off to focus on family, Kathy brings a wealth of knowledge and experience to Charlotte Insurance, particularly as it pertains to Trucking and Transportation which was her specialty. Kathy now assist our Commercial Advisors in servicing their customers.

    Email Phone: 704-887-5506

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    Ken Baswell

    Commercial Insurance Advisor

    Ken Baswell joins Charlotte Insurance as a Licensed Insurance Agent in Mooresville, NC. Ken was drawn to Charlotte Insurance because of the complete dedication and loyalty to its customers. His background includes owning a Mortgage Company (B&B Mortgage) as well as a Self-Storage Facilty in Dallas, NC (Dallas Storage). When Ken is not working to insure the world with Charlotte Insurance, he enjoys spending time with his 4 kids on the lake, Boating and skiing.

    Email Phone: 704-887-5517

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    Markos Keller

    Commercial Insurance Advisor

    Markos Keller a native of Mooresville, joined Charlotte Insurance in April of 2009. He graduated from Gardner Webb University in 1996 with a Bachelor of Science in Business Administration. Markos is an avid motorcycle enthusiast and enjoys riding his 2002 Harley Davidson. Besides motorcycle riding he also enjoys traveling, snow skiing, and NASCSR among other various outdoor sports. Markos is a single Father with four grown daughters.

    Email Phone: 704-945-2320

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    Barbara Sylvester

    Personal Lines Advisor & CSR

    Prior to insurance, Barbara’s has an extensive background in Banking & Real Estate Brokerage thereby having a genuine comfort zone with people from all aspects of life. Barbara is originally from Western North Carolina, an area outside Asheville in Madison County. Barbara raised her children on a certified organic mountain farm, complete with horses, goats, chickens and the like. Although actually born in New York City, she credits living the past forty years in North Carolina to being the most influential in the shaping of her character. Healthy living, staying fit, and a constantly probing and learning mind are essential parts of what interests Barbara. Her family, old friends and new friends are the restoratives of life and a large part of what she finds important. Not believing in any physical addictions except for air and water leaves everything else full of possibilities. Barbara finds insurance to be one of those areas of business which actually sells and services a product that’s somewhat intangible, but yet essential. She feels it bears a proven track record of success when obtained and maintained properly. She looks forward in making a difference in the lives of each individual that she comes in contact with to assist them in the understanding and having the peace of mind of what the right insurance can do for them, their families, friends, business, and associates.

    Email Phone: 704-887-5509

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    Hardin Hawes Claims Manager & Commercial Agent

    Property Claims Manager

    Hardin H. Hawes, Claims Manager & Commercial Agent, a native of Houston, Texas, has been living in the Carolinas for the better part of the last twenty years. A veteran of the U.S. Air Force, he has lived in fifteen states and twice in Europe. Hardin is married to Jamie and together they have three bright and beautiful young children. They love living in Lake Norman area and are active participants in the local community. After spending most of his life in some form of customer service, Hardin becoming the Claims Manager and a Commercial Agent for Charlotte Insurance is a natural progression offering a great opportunity for him to meet and help both residents and business owners in the greater Charlotte area.

    Email Phone: 704-945-2318

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    Michael McGee

    Personal Lines Account Executive

    Mike is a native of Batavia, NY has been in the Carolinas for 10+ years. He has 25+ years experience in the Insurance arena in several states and looks forward to using his background and knowledge in helping you find the best program to suit your needs. Mike is married to Laurie and together they have 4 children and 5 grandchildren. They have been in the Lake Norman area since moving to the Carolinas and they fully enjoy the Lake. He is an avid sports fan from high school sports to the pros, has coached youth & junior high teams and done the color commentary for the Lake Norman Wildcats radio broadcast.

    Email Phone: 704-945-2303

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    Karla Combs

    Private Client Advisor

    Karla Combs, a 15 year resident of Cornelius, joined the Private Client Division of Charlotte Insurance in 2017. She attended Western Carolina University and began her insurance career in her hometown of Elkin in 2000. Since moving to the Lake Norman area she has been active in many community organizations and activities including the Lake Norman Chamber of Commerce, the Lake Norman Executive Board, Big Day at the Lake, serving as President of the Lake Norman-Huntersville Rotary Club and a current member of the North Mecklenburg Rotary Club. Karla found a niche in the luxury homeowner market in the area, enjoying providing tailored coverage and service for the unique needs of that demographic at a great value. She specializes in Home, Auto, Collections, Watercraft, Rental properties and other personal insurance products. Karla enjoys boating, camping, horseback riding, the beach . . . . anything under the Carolina sun!

    Email Phone: 704-887-5513


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    Sean Hertel Principal & Vice President

    Co-Founder of Charlotte Insurance

    Sean Hertel is the co-founder and Vice President of Charlotte Insurance. Mr. Hertel received a BSBA in Business/Marketing from East Carolina University. Upon graduating in 1990 Mr. Hertel entered the insurance industry selling Life & Health Insurance. In 1992 along with his partner Marty Karriker founded the company which quickly expanded to several locations throughout North Carolina. Understanding the different distribution channels to sell insurance, Mr. Hertel decided in 1999 to consolidate the company and now has physical locations throughout the Greater Charlotte Area. Charlotte Insurance has become one of the largest personal lines Independent Insurance Agencies in North Carolina. Due to the ever changing market place for insurance, Mr. Hertel has remained dedicated to research and development in order to provide the best service for their customers. Instilling this philosophy throughout the company has greatly attributed to the success of Charlotte Insurance. Today, Mr. Hertel oversees marketing decisions, production, employees, and customer relations.


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    Rosemarie Calvoni

    Account Executive

    I am married with 3 children and we have a big goofy black lab and a cat. My twin girls are 12 and my son is 14. We love the weather here in North Carolina. We moved here from Long Island New York in July 2017.

    My girls play on a travel soccer team and my son loves to fly small planes with the Civil Air Patrol.

    I have been an insurance broker since 2005. Originally starting in personal lines, I quickly moved into commercial insurance. For many years I specialized in construction and for the 8 years prior to moving here my specialty was in the franchised auto industry.

    Playing Mah Jongg is a favorite of mine and my group tries to play on a weekly basis.

    My personal passion is for helping children with special needs get the education they deserve. My non-profit, VOICES for Learning was started a few months ago and keeps me busy when I am not working. The members are growing, and we hope to help many families get what their children need in school settings.

    We leased both our vehicles when moving here and quickly learned that everything is 20-30 minutes away. We will be purchasing our vehicles out of the lease since we won’t be able to afford the mileage!

    All in all, we love being in the “country” even though we do miss our family in New York.

    Email Phone: 704-887-5505

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    Greg Fetters

    Commercial Lines Producer

    Greg has spent many years in the truck business from selling parts to selling trucks the last 9 years in the Charlotte area. He is now excited to be able to help out his friends and customers again by helping them with their truck insurance.

    Email Phone: 704-887-6159

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    Robin Smith

    Home & Auto Insurance Advisor

    Robin is originally from Waynesville, NC but has lived most of her adult life in Charlotte. She graduated from Western Carolina. She enjoys traveling, spending time with family, and riding motorcycles. She has been in insurance for about 10 years and has been with our company since December 2005. Robin enjoys helping people save money on their car and homeowners insurance.

    Email Phone: 704-945-2317

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    Mariela Cruz Bilingual in Spanish

    Customer Service & Compliance

    Mariela is a Puerto Rico native, but was raised in Massachusetts and moved to the Carolinas in 2003. Before coming to Charlotte she worked with a life and disability insurance company where she realized she enjoyed working in the insurance business. She joined Charlotte Insurance’s team on March 2005. Mariela has been married since 2004 and loves spending time with her husband, family, and friends. She enjoys meeting people of diverse backgrounds and nationalities. And although she is a Carolina resident, her heart remains with the Patriots!

    Email Phone: 704-945-2313


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    Vladimir Gonzalez, CLCS Bilingual in Spanish

    Operations Manager

    Vlad is a retired teacher, originally from New York. He has lived in Charlotte since 1996 and has been with our company since October 2002. Vlad is proficient with many facets of the overall general operations of the business from coverage matters, to procedural matters, as well as technology issues. Vlad enjoys mountain biking and hiking.

    Email Phone: 704-887-5502

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    Christy Jordan

    Accounting Manager

    Christy Jordan is a graduate of the University of South Carolina and lives in Fort Mill, SC at Lake Wylie. She is originally from Spartanburg SC. Christy is married with 2 children. She has been with the company since 1998. She was promoted to head of accounting and records in January 2005.

    Email Phone: 704-945-2315

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    Hector Bonilla Bilingual in Spanish

    Auto Insurance Advisor

    Hector was born in Smithtown, Long Island, NY. His parents are from Puerto Rico, which raised him with their Spanish Language. Hector likes sports as well as being with his family and participating in family events like movie night and game night. Hector excels at customer service with the highest level of customer satisfaction achievable.

    Email Phone: 704-945-2305