CORNELIUS TEAM MEMBERS
Marty Karriker PRESIDENT & CEO
Co-Founder of Charlotte Insurance
Marty Karriker, who is the President & CEO of Charlotte Insurance and a native of Charlotte, North Carolina, began his insurance career in 1990, first in the Life & Health Insurance industry while still attending college at NC State University. As a scholarship athlete, Marty played football for the Wolfpack but became sidelined due to injuries after his junior year. This afforded him the opportunity to get an early start in the insurance industry. Upon graduating NCSU with a B.A. Degree in Business Management, Marty purchased an existing Home & Auto Insurance Agency. Soon after he expanded his footprint to 10 additional locations across the State of North Carolina. By the end of 1999 he sold all of the far reaching locations and began focusing on the local market of the Greater Charlotte Area. Charlotte Insurance has two offices in Charlotte and one in Cornelius at Lake Norman where it is one of the largest privately owned insurance Agencies in Premium Volume and Customer Base in North Carolina & South Carolina. Mr. Karriker was also a leader in seeing the need to embrace Agency Automation and Internet Capabilities, which is much attributed to the success of the company. Today, he mostly oversees business infrastructure, marketing, development, growth and implementation. And just as important, he has established a sales culture and a vision to allow each Team Member to achieve personal growth every year in earnings, knowledge, and advancement within their career. Marty specializes in the following areas: General & Professional Liability, Commercial Property, Commercial Auto, Workers Compensation, Directors & Officers Liability, Cyber Liability, Employee Practices Liability, Employee Benefits Liability, and additionally Home & Auto Insurance.
Senior Commercial Account Manager
Anna has been in the insurance business for over 35 years and joined Charlotte Insurance In 2016. She has lived and worked in the Lake Norman and Charlotte area since 1989. Anna specializes in Restaurants, Home Owner and Condo Associations, Apartments and Dental Insurance. When Anna is not working she enjoys spending time in the Beautiful North Carolina Mountains and traveling out West.
Kirk Delatorre Bilingual in Spanish
Commercial Account Manager
Kirk joined Charlotte Insurance in 2002 and has been instrumental in growing our commercial division. Kirk’s heritage hails from Cuba which has aided Charlotte Insurance in increasing the Hispanic client base within our commercial division. Kirk is a seasoned professional and is proficient in all lines of commercial insurance coverage.
Commercial Lines Producer
Born and raised in small town NC, Jamey moved to Charlotte in his early 20’s to pursue education and a stable career. However, once finished with college he met his wife and happily followed her career to Raleigh, where he found a passion for selling wine and craft beer. Their love of Charlotte and the hometown Panthers brought them back here, where he and his wife settled in Cornelius with their 2 dogs. Eventually realizing he loved consulting more than selling, he made the life change to pursue insurance and devoted his efforts to helping his former customers protect their businesses they love so much. Given his background so closely tied with the Hospitality and Beverage industry, he has chosen to focus his time on educating his Commercial clients as to the full benefits of making the right insurance decisions.
Commercial Lines Advisor & CSR
As a former Insurance Agency Owner before taking time off to focus on family, Kathy brings a wealth of knowledge and experience to Charlotte Insurance, particularly as it pertains to Trucking and Transportation which was her specialty. Kathy now assist our Commercial Advisors in servicing their customers.
Commercial Insurance Advisor
Ken Baswell joins Charlotte Insurance as a Licensed Insurance Agent in Mooresville, NC. Ken was drawn to Charlotte Insurance because of the complete dedication and loyalty to its customers. His background includes owning a Mortgage Company (B&B Mortgage) as well as a Self-Storage Facilty in Dallas, NC (Dallas Storage). When Ken is not working to insure the world with Charlotte Insurance, he enjoys spending time with his 4 kids on the lake, Boating and skiing.
Commercial Insurance Advisor
Markos Keller a native of Mooresville, joined Charlotte Insurance in April of 2009. He graduated from Gardner Webb University in 1996 with a Bachelor of Science in Business Administration. Markos is an avid motorcycle enthusiast and enjoys riding his 2002 Harley Davidson. Besides motorcycle riding he also enjoys traveling, snow skiing, and NASCSR among other various outdoor sports. Markos is a single Father with four grown daughters.
Hardin Hawes Claims Manager & Commercial Agent
Property Claims Manager
Hardin H. Hawes, Claims Manager & Commercial Agent, a native of Houston, Texas, has been living in the Carolinas for the better part of the last twenty years. A veteran of the U.S. Air Force, he has lived in fifteen states and twice in Europe. Hardin is married to Jamie and together they have three bright and beautiful young children. They love living in Lake Norman area and are active participants in the local community. After spending most of his life in some form of customer service, Hardin becoming the Claims Manager and a Commercial Agent for Charlotte Insurance is a natural progression offering a great opportunity for him to meet and help both residents and business owners in the greater Charlotte area.
Personal Lines Account Executive
Mike is a native of Batavia, NY has been in the Carolinas for 10+ years. He has 25+ years experience in the Insurance arena in several states and looks forward to using his background and knowledge in helping you find the best program to suit your needs. Mike is married to Laurie and together they have 4 children and 5 grandchildren. They have been in the Lake Norman area since moving to the Carolinas and they fully enjoy the Lake. He is an avid sports fan from high school sports to the pros, has coached youth & junior high teams and done the color commentary for the Lake Norman Wildcats radio broadcast.
Private Client Advisor
Karla Combs, a 15 year resident of Cornelius, joined the Private Client Division of Charlotte Insurance in 2017. She attended Western Carolina University and began her insurance career in her hometown of Elkin in 2000. Since moving to the Lake Norman area she has been active in many community organizations and activities including the Lake Norman Chamber of Commerce, the Lake Norman Executive Board, Big Day at the Lake, serving as President of the Lake Norman-Huntersville Rotary Club and a current member of the North Mecklenburg Rotary Club. Karla found a niche in the luxury homeowner market in the area, enjoying providing tailored coverage and service for the unique needs of that demographic at a great value. She specializes in Home, Auto, Collections, Watercraft, Rental properties and other personal insurance products. Karla enjoys boating, camping, horseback riding, the beach . . . . anything under the Carolina sun!
BALLANTYNE TEAM MEMBERS
Sean Hertel Principal & Managing Director
Co-Founder of Charlotte Insurance
Sean Hertel is a co-founder and Principal of Charlotte Insurance. Sean received a BSBA in Business/Marketing from East Carolina University. He brings over 28years of experience providing risk management solutions to companies and tailor-made property & casualty solutions for private clients.
Sean approaches each business and new client with a deep technical expertise, counseling on coverage and exposure. Sean has developed an expertise in a number of areas including; General Liability Insurance, Workers’ Compensation Insurance, Commercial Auto Insurance, Professional Liability Insurance, Directors & Officers Insurance, Business Income Insurance, Cyber Risk / Cyber Liability Insurance, Alternative Risk Finance Programs (Captive Agency), Automotive Dealership Insurance Solutions, and the design of Personal Home Insurance, Auto Insurance, and Umbrella insurance programs.
Along with building customer relationships, Sean oversees marketing decisions, employee production, and employee growth.
I am married with 3 children and we have a big goofy black lab and a cat. My twin girls are 12 and my son is 14. We love the weather here in North Carolina. We moved here from Long Island New York in July 2017.
My girls play on a travel soccer team and my son loves to fly small planes with the Civil Air Patrol.
I have been an insurance broker since 2005. Originally starting in personal lines, I quickly moved into commercial insurance. For many years I specialized in construction and for the 8 years prior to moving here my specialty was in the Franchised Auto Industry.
Having a niche in the Franchised Auto Dealership industry is a critiqued specialty. It takes years of experience to know how to properly protect their businesses. There are many variables in the auto industry and knowing how to insure them is vital to their continued success!
My personal passion is for helping children with special needs get the education they deserve. My non-profit, VOICES for Learning was started a few months ago and keeps me busy when I am not working. The members are growing, and we hope to help many families get what their children need in school settings.
All in all, we love being in the “country” even though we do miss our family in New York.
Mariela Cruz Bilingual in Spanish
Customer Service & Compliance
Mariela is a Puerto Rico native, but was raised in Massachusetts and moved to the Carolinas in 2003. Before coming to Charlotte she worked with a life and disability insurance company where she realized she enjoyed working in the insurance business. She joined Charlotte Insurance’s team on March 2005. Mariela has been married since 2004 and loves spending time with her husband, family, and friends. She enjoys meeting people of diverse backgrounds and nationalities. And although she is a Carolina resident, her heart remains with the Patriots!
CHARLOTTE TEAM MEMBERS
Vladimir Gonzalez, CLCS Bilingual in Spanish
Vlad is a retired teacher, originally from New York. He has lived in Charlotte since 1996 and has been with our company since October 2002. Vlad is proficient with many facets of the overall general operations of the business from coverage matters, to procedural matters, as well as technology issues. Vlad enjoys mountain biking and hiking.
Christy Jordan is a graduate of the University of South Carolina and lives in Fort Mill, SC at Lake Wylie. She is originally from Spartanburg SC. Christy is married with 2 children. She has been with the company since 1998. She was promoted to head of accounting and records in January 2005.
Hector Bonilla Bilingual in Spanish
Auto Insurance Advisor
Hector was born in Smithtown, Long Island, NY. His parents are from Puerto Rico, which raised him with their Spanish Language. Hector likes sports as well as being with his family and participating in family events like movie night and game night. Hector excels at customer service with the highest level of customer satisfaction achievable.