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    Sean Hertel

    Managing Director

    Sean received a BSBA in Business/Marketing from East Carolina University. He brings over 28years of experience providing risk management solutions to companies and tailor-made property & casualty solutions for private clients.

    Sean approaches each business and new client with a deep technical expertise, counseling on coverage and exposure. Sean has developed an expertise in a number of areas including; General Liability Insurance, Workers’ Compensation Insurance, Commercial Auto Insurance, Professional Liability Insurance, Directors & Officers Insurance, Business Income Insurance, Cyber Risk / Cyber Liability Insurance, Alternative Risk Finance Programs (Captive Agency), Automotive Dealership Insurance Solutions, and the design of Personal Home Insurance, Auto Insurance, and Umbrella insurance programs.

    Along with building customer relationships, Sean oversees marketing decisions, employee production, and employee growth.


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    Christy Jordan

    Accounting Manager

    Christy Jordan is a graduate of the University of South Carolina and lives in Fort Mill, SC at Lake Wylie. She is originally from Spartanburg SC. Christy is married with 2 children. She has been with the company since 1998. She was promoted to head of accounting and records in January 2005.

    Email Phone: 704-945-2315

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    Hector Bonilla Bilingual in Spanish

    Personal Lines Specialist
    Auto, Home, Motorcycle, Boat, RV

    Hector was born in Smithtown, Long Island, NY. His parents are from Puerto Rico, which raised him with their Spanish Language. Hector likes sports as well as being with his family and participating in family events like movie night and game night. Hector excels at customer service with the highest level of customer satisfaction achievable.

    Email Phone: 704-945-2305

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    Ken Baswell

    Commercial Risk Advisor

    Ken Baswell joins Charlotte Insurance as a Licensed Insurance Agent in Mooresville, NC. Ken was drawn to Charlotte Insurance because of the complete dedication and loyalty to its customers. His background includes owning a Mortgage Company (B&B Mortgage) as well as a Self-Storage Facilty in Dallas, NC (Dallas Storage). When Ken is not working to insure the world with Charlotte Insurance, he enjoys spending time with his 4 kids on the lake, Boating and skiing.

    Email Phone: (704) 887-5517

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    Markos Keller

    Commercial Risk Advisor

    Markos Keller a native of Mooresville, joined Charlotte Insurance in April of 2009. He graduated from Gardner Webb University in 1996 with a Bachelor of Science in Business Administration. Markos is an avid motorcycle enthusiast and enjoys riding his 2002 Harley Davidson. Besides motorcycle riding he also enjoys traveling, snow skiing, and NASCSR among other various outdoor sports. Markos is a single Father with four grown daughters.

    Email Phone: (704) 945-2320

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    Michael McGee

    Personal Lines Account Executive

    Mike is a native of Batavia, NY has been in the Carolinas for 10+ years. He has 25+ years experience in the Insurance arena in several states and looks forward to using his background and knowledge in helping you find the best program to suit your needs. Mike is married to Laurie and together they have 4 children and 5 grandchildren. They have been in the Lake Norman area since moving to the Carolinas and they fully enjoy the Lake. He is an avid sports fan from high school sports to the pros, has coached youth & junior high teams and done the color commentary for the Lake Norman Wildcats radio broadcast.

    Email Phone: 704-945-2303

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    Clark Harrell

    Personal Lines Agent

    I was born and raised near Greenville, NC. I enjoyed all sports during my childhood and excelled at Baseball. Upon my graduation from High School, I spent my last summer on the tobacco farm and joined the US Army for a two-year enlistment. I found a home there and retired after 20 years of service in 2005. I was a paratrooper for nearly 8 years of my career and was a member of the world famous 82nd Airborne Division twice. I became involved in the Junior ROTC programs while teaching Senior ROTC at the University of Nevada, Reno. I moved to Phoenix, AZ and taught High School JROTC for nearly 7 years. While living in Arizona, I attended and graduated from Arizona State University with a Bachelor of Liberal Studies. I made the decision to move back to North Carolina to be closer to family in February 2018 and stumbled on a position with a successful Insurance Company at Carolina Beach where I stayed for a year. I was afforded this opportunity in February 2020 and I am very excited to be a part of Charlotte Insurance going forward. I hope to become a valued member of the team. I have been doing insurance for just under two years, so I look forward to the support of this great team to help make Charlotte Insurance even more successful than it is now. I currently live in Wilmington, NC with my Doberman Pinscher “Taz” and my favorite hobbies are fishing and golf.

    Email Phone: (704) 945-2308

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    Chandler Burmeister

    Commercial Risk Advisor

    Chandler Burmeister, a graduate of High Point University with a Bachelor’s degree in Sales and Marketing, is a professional in the insurance industry. With specialized certifications in both Certified Insurance Counselor (CIC) and Accredited Advisor in Insurance (AAI), Chandler brings a wealth of knowledge and expertise to his role at HILB. His commitment to understanding client needs and crafting tailored solutions for commercial liabilities sets him apart. Chandler is driven by a passion for excellence, constantly seeking to enhance client experiences and pioneer technological advancements within the insurance sector.

    Email Phone: (803) 744-1108

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    Nate Burmeister

    Commercial Risk Advisor

    Nate Burmeister’s commitment to insurance is demonstrated by his Accredited Advisors in Insurance (AAI) designation and his East Carolina University Bachelor of Science in Business Administration (BSBA) in Risk Management Insurance. Living in Charlotte, North Carolina, Nate is dedicated to his customer-facing role, where his primary goal is fostering loyalty and trust. Nate gives each of his clients personalized attention and well-tailored insurance solutions to ensure they feel valued and secure. Because of his passion and in-depth knowledge of the insurance industry, he is able to provide exceptional customer service that makes every client’s experience better.

    Email Phone: (704) 887-5506

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    Christina Chapman

    Commercial Lines Account Executive

    Christina received two Bachelor of Arts degrees from King College, and an MBA in International Business from Liberty University. She began her career in insurance in 2015, and joined Charlotte Insurance / Hilb Group in 2023. She holds Property & Casualty licenses in Tennessee, Virginia, North Carolina and South Carolina. She serves primarily as a commercial lines account manager, but has several years of experience in personal lines coverages as well. Christina excels at building customer relationships and providing customer service at the highest level.

    Christina lives in Tennessee and enjoys traveling and spending time with friends and family.

    Email Phone: (704) 945-2318

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    Michele Gasque

    Commercial Lines Account Executive

    Michele was born and raised in Columbia, SC. She attended the University of South Carolina earning a Bachelor of Arts in art and interior design. She has been in the Commercial Insurance Industry for 15 years and posses her Property & Casualty as well as Health & Life licenses and is a new addition to our team as a Commercial Account Manager. Michele has lived in the Charleston, SC area for 36 years where she raised her two daughters. Her favorite past times are spending time at the beach and various lakes on the water with her boat. Other hobbies include gardening, painting and remodeling her historical home.

    Email Phone: (803) 744-1110