Nearly every day a worried child, spouse, or guardian calls your office to discuss their mother, husband, or other relative. Someone fell or bumped into a wall or chair, but in the confused minds of some of your residents, they believe they were pushed. Sometimes, sadly, they were.
Angry and scared loved ones demand answers. Most of the time, it was an accident or a slip. Sometimes, all you have is one employee’s word against a resident. As someone who runs a nursing home, you know your staff is excellent, hard working, and caring. What do you do if a resident or their family wants to place a security camera in their room? Is it something you should add to your facilities?